The purpose of the Outside Claim Representative position provides mobile, on-site service to policy holders in response to notice of loss. Service includes prompt contact, inspection of damages, investigation, scoping and estimating damages, settlement of claim, and issuing payment. The successful candidate needs to be customer focused, excellent with face to face customer interaction and adept at time management.
Perform on-site inspection and estimation of damages.
Document all claim activity to support the outcome of the claim file.
Comply with all internal and external reporting requirements.
Create high level of policyholder satisfaction by complying with standards for timeliness of contact, follow-up, payments, and Unfair Claim Practice Act.
Perform other related job duties as directed or needed, such as providing on-call duty and immediate response and service in emergency and catastrophe situations.
Ability to write building damage estimates using computerized software applications required, with familiarity with
estimating platform a plus.
Vermont territory (candidate must be within 1 hour drive of the territory). Vermont territory encompasses the entire state and part of northern & far-western edge of New Hampshire
Targeted monthly tasks are 55-60 new tasks per month.
The Outside Claim Representative will work from home in the designated territory of Vermont, and report into the North East Property Operations in Hartford, Connecticut. The role comes with a laptop computer, digital camera, & a company car equipped with a GPS unit, so a clean driving record is required.
WHY JOIN THE HARTFORD?
The Hartford Financial Services Group Inc. (NYSE: HIG) is a leading provider of insurance and wealth management services for millions of consumers and businesses worldwide. The Hartford is consistently recognized for its superior service, its sustainability efforts and as one of the world's most ethical companies. In 2011, The Hartford reported revenues of $21.9 billion. More information on the company and its financial performance is available at
The Hartford believes people should live with financial confidence. The Hartford exists to provide the confidence and peace of mind that helps people achieve their financial goals. We enable this confidence though the breadth of our product portfolio and relationships and the depth of our knowledge.
The Hartford’s biggest competitive advantage is our employees. We hire a broad range of talented teammates from diverse backgrounds and cultures. We look for teammates who share our
and bring passion to their jobs. Our values are projected in the way we interact with customers and among our teams.
We are an innovative leader in the industry and have been recognized by:
as One of the "World's Most Ethical Companies" for five consecutive years
as a 2012 Top 100 Military Friendly Employer
Military Times Edge
as a 2011 “Best for Vets” Employer
Carbon Disclosure Project’s Carbon Disclosure Leadership Index
for The Hartford’s approach to climate change disclosure for four consecutive years (2008, 2009, 2010, 2011)
Green Rankings – No. 12 on the list of U.S. Companies (2011)
as a Best Place to Work (2011)
The Chicago Tribune
as a Top Workplace (2011)
The San Antonio Express News
as a Top Workplace (2011)
as a Top Workplace
as a Top Workplace
The Hartford Courant
and FOXCT as a Top Workplace
OKCBiz as a Best Place to Work
WHAT IS THE COMPENSATION OPPORTUNITY?
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
2-3 years of first party commercial & residential and property (structures) claim estimating, required (must be evident on resume)
Ability to write structural damage estimates using computerized software applications helpful, preferably Xactimate.
Demonstrated proficiency in construction estimating and repair techniques
Strong customer service orientation
Bachelors degree or equivalent experience, preferred.
Excellent planning and organizational skills
Ability to work independently
Valid driver's license and clear driving record
Computer literacy and strong keyboard skills
Strong written and verbal communication skills
Ability to be available for catastrophe (CAT) deployment, oftentimes on short or limited notice, as a condition of employment.
Lifting requirement of 40-50 pounds and ability to climb up on roofs to inspect damage.
WHAT ELSE CAN YOU TELL ME ABOUT WORKING AT THE HARTFORD?
This position will work in the
Vermont territory and
have a home office set up and report to the North East Property Claim Office. We value providing exceptional customer service and superior claim handling, while providing our employees with the opportunity for growth and advancement. Company car will be provided.
The Hartford is an Equal Employment Opportunity and Affirmative Action Employer.
The Hartford maintains a drug-free workplace.
Committed to Building Inclusion and Leveraging Diversity
** NO AGENCIES PLEASE **
P&C Claim Misc Supt Roles
Technical Diploma (±12 years)
Yes, 50 % of the Time
Nov 26, 2012, 5:01:46 PM
Remote Worker Option
With more than 200 years of expertise, The Hartford is a leader in property and casualty insurance, group benefits and mutual funds. The...