Help Desk Technician Job
SAIC - Washington, DC

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Help Desk Technician (Job Number: 322001)


The Government Services Group has a job opening for a Help Desk Technician to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC.

JOB DESCRIPTION: Help Desk Technicians on our team provide first line technical support on supported computer applications and hardware platforms. The qualified candidate will field issues and questions regarding account administration, distribution of software and documentation, system and network status, documenting support provided via HP IT Service Manager (ITSM), and escalating recurring issues to management. This position may require the willingness and ability to cover shift work.

The Help Desk Technician must be able to do the following:
-Troubleshoot problems and advises on the appropriate action.
-Respond to requests for technical assistance in person, via phone, and electronically.
-Diagnose and resolve technical hardware and software issues.
-Research questions using available information resources.
-Advise users on appropriate action.
-Follow standard help desk procedures.
-Log all help desk interactions and resolves issues; escalates issues as required.
-Identify and escalate situations requiring urgent attention to appropriate resource.
-Track and route problems and requests and documents resolutions.

REQUIRED EDUCATION AND EXPERIENCE: High school diploma or equivalent and 2+ years of related IT and systems administration experience.

REQUIRED SKILLS: The successful candidate must have IT Help Desk experience. Must have strong communication skills, motivated, self starter, Position also requires a HDI certification.

DESIRED SKILLS: Knowledge of Microsoft Windows, standard office desktop software (Microsoft Office), networking concepts and terminology, and printer configuration and troubleshooting.

SECURITY CLEARANCE: All candidates for consideration must be eligible to obtain a US public trust clearance.

SAIC Overview:

SAIC is a FORTUNE 500® scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy & environment, health and cybersecurity. The company's approximately 41,000 employees serve customers in the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security, other U.S. Government civil agencies and selected commercial markets. Headquartered in McLean, Va., SAIC had annual revenues of approximately $10.6 billion for its fiscal year ended January 31, 2012. For more information, visit SAIC: From Science to Solutions®

Job Posting: Mar 26, 2013, 7:19:52 AM
Primary Location: United States-DC-WASHINGTON

Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

SAIC - 17 months ago - save job - block
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SAIC, Inc. is a provider of scientific, engineering, systems integration and technical services and solutions to all branches of the United...