Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel; greets guests and takes care of the reception area by performing the following duties. Supports the relocation process for a team of Relocation Consultants and Associate Consultants by performing a variety of administrative duties. |
External Job Description
Promptly answers incoming telephone calls, determines purpose of callers and directs calls to appropriate personnel or department.
Retrieves messages from voice mail and forwards to appropriate personnel.
Maintains a safe, clean and pleasant reception area.
Uses Atlas or Matrix to identify information necessary to perform certain tasks.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Receives, sorts, and routes mail, and maintains and routes publications.
Prepares and sends closed files to offsite storage and maintains records with such information.
Performs other clerical duties as needed, such as filing, photocopying, and collating.
Create file labels as directed by written request from Operations, utilizing information from Matrix.
Processes all Federal Express packages daily as they arrive.
Handles all postal needs for office i.e. postage stamps, meter.
Prepares and forwards initial packets to transferee's.
Sets up and maintain files.
Orders home inspections, appraisals, BMA's, title work, household goods move, temporary housing, travel and follow-up as needed.
Facilitates paperwork to Title Company and listing agent in preparation for closing.
Processes supplier bills.
Process request for mortgage/HOA payments.
Sends or delivers expense and wire request to the appropriate departments.
Prepares file for audit.
Print out Inspection reports and Appraisals for Consultant, when needed.
Scan documents, when required.
Collects and delivers faxes to Consultant.
Checks voice mail of absent Consultant and forwards to back-up Consultant.
Assures data integrity by entering appropriate data into system and understands ramifications to other departments if data is missing.
GD - Cartus
Amount of Travel
Work At Home