Customer Service Call Center Rep
Blue Cross Blue Shield of Illinois - Oklahoma City, OK

This job posting is no longer available on Blue Cross Blue Shield of Illinois.

Under supervision, this position is responsible for working on the phone all day in a call center to respond to telephone and written inquiries in a prompt, accurate and objective manner; conducting research on inquiries; and coordinating or handling resolution of issues. Spend approximately 90% of the scheduled time on the phone according to business needs.

JOB REQUIREMENTS:
1) High school diploma OR GED.
2) 1 year customer service experience.
3) Experience evaluating customer situations, making decisions, and responding quickly to questions.
4) Data entry and/or typing experience.
5) Interpersonal, verbal and written communication skills and independent decision making skills.
6) Analytical and organizational skills.
7) Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
1) 6 months data entry experience in an office environment.
2) Experience in accounting and/or contract management.
3) Referral preference given to applicants meeting testing criteria.

Blue Cross Blue Shield of Illinois - 2 years ago - save job - copy to clipboard
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