Clerk (OA)
Department of the Army - Guam

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US Army Veterinary Services operates as a subsidiary of Public Health Command. Their mission is to provide military veterinary services in support of United States Army Medical Command and Department of Defense missions. The civilian function of Veterinary Services is a supplemental mission which exists to assist soldiers and their families in the field of animal health and care.

This is a flexible position which does not guarantee any hours 00 per week at Andersen AFB, Veterinary Treatment Facility.

Performs a variety of administrative and clerical functions including, but not limited to: Opens and secures the clinic, pharmaceutical (s) and record cabinets daily. Schedules and maintains clinic appointments, calls clients with appointment reminders, screens phone calls for service requests and refers them to the appropriate person for action. Handles routine calls including inquiries about availability for veterinary service, educates clients on preventive care and products (such as heartworm prevention, required vaccines). Verifies eligibility for services and obtains chief complaint and brief medical and vaccination histories, and ensures patient vaccination status is up to date. Processes and verifies all deposits, and payments using a software system. Balances daily reports, sets up and maintains office and clinic files, creates and maintains medical records and reports, operates and maintains veterinary automation software programs (Avimark). Ensures accurate preparation of vaccination certificates, health certificates and other legal veterinary document. Receives and reviews incoming vaccination documents for completeness. Prepares and distributes client/patient correspondence and corresponds with civilian and military veterinary clinics regarding client/patient information. Orders and receives veterinary supplies and pharmaceuticals, maintains and processes monthly and annual inventories of supplies and pharmaceuticals. Manages inventory to prevent shortages and overstock, processes purchasing documents, completes bi-weekly payroll reports, submits monthly appropriated fund reimbursement paperwork for Government Owned Animals. Performs errands, daily deposits, package pickup and distribution runs, prepares packages for shipping. Cleans Reception desk, waiting area, and exam rooms as needed.

KEY REQUIREMENTS

Direct Deposit is required

Social Security card is required

DUTIES:
Performs a variety of administrative and clerical functions including, but not limited to typing and computer work in the veterinary clinic. Opens and secures the clinic and pharmaceuticals daily. Incumbent schedules appointments and maintains veterinary clinic schedules. Screens phone calls for service requests and refers them to the appropriate person for action, personally handling routine calls including inquiries about availability of veterinary services. Assists in locating owners of stray animals and adoption of unclaimed stray animals. Processes and verifies cash flow transactions and deposits and balances daily/weekly/monthly reports. Sets up and maintains various office and clinic files, including publications and client/patient files. Maintains confidential medical records and reports. Receives and reviews incoming vaccination documents for completeness; distributes and coordinates related actions as required. Prepares and distributes client/patient correspondence and corresponds with civilian and military veterinary clinics regarding confidential client/patient information.

Orders and receives veterinary supplies and pharmaceuticals. Maintains and processes daily/weekly/ monthly/annual inventories of veterinary supplies and pharmaceuticals. Processes purchasing documents. Completes bi-weekly payroll reports. Submits monthly appropriated fund reimbursement paperwork for military owned animals. Assists with preparation of the yearly clinical budget.

Performs other duties as assigned.

QUALIFICATIONS REQUIRED:
1. Progressively responsible clerical experience.
2. Computer knowledge and experience in database, spreadsheets,

word processing programs and ability to work with patient
records automation systems.
3. Experience in handling monetary transactions.
4. Must possess good communication and customer skills.
5. Knowledge of basic medical and/or veterinary terminology is
desirable.

Highly Preferred Criteria: Possess Clerical experience working in a Veterinary clinic or equivalent.

Best Qualified Criteria: Knowledge of basic veterinary terminology.

Conditions of employment :
1. You must meet all qualification requirements by the closing date of this announcement.

2. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" system. Federal Law requires DHS to use the E-Verify system to verify the employment eligibility of all new hires, and obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system as a condition of continued employment. The U.S. Department of Army is an E-Verify Participant.

3. All required background check of AR 215-3 must be successfully completed and maintained. Satisfactory completion of a National Agency Check and Inquiries (NACI) that will be initiated prior to appointment to a NAF position; to include a health assessment is required.

4. Social Security Card must be presented at time of appointment.

5.Must complete or have completed a rabies immunization series and, thereafter, biannual rabies titer monitoring.

HOW YOU WILL BE EVALUATED:
Your qualifications will be evaluated on the following competencies :

Minimum Qualifications, Best and Highly Preferred Criteria, Customer Service, Interpersonal Skills, Written Communication and Cash Control

Applicants meeting the best qualified criteria will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection.

Credit will be given for appropriate unpaid experience or volunteer work.

BENEFITS:
Flexible employees are not entitled to Army NAF Benefits .

Conversion of employment category from Flex to RPT/RFT may be accomplished without further competition in accordance

with AR 215-3.

OTHER INFORMATION:
To successfully claim veteran's preference , your resume/supplemental data must clearly show your entitlement. Please review the information listed under the Other Requirements link on this announcement or review our on-line Job Application Kit.

The Department of the Army provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Requests for reasonable accommodation are made on a case-by-case basis.

To claim Military Spouse Preference you must have been married to the sponsor prior to the reporting date on the orders. Unload Sponsor Orders under other and attached marriage certificate (if name does not appear on Orders).

Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

The Department of Army Nonappropriated Fund Instrumentalities are an equal opportunity employer.

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