Title: Email Sales and Service Consultant
Location: Ogden, Utah
Employment Duration: Full- time
Reports to: Operations Manager - Service
Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is looking for self-motivated Email Sales and Service consultants. The right candidate will have excellent comprehension, writing and keyboarding skills. He/she will have critical thinking and problem-solving skills, the ability to assess and meet needs and build relationships. Other critical success factors for this role include a great attitude and flexibility.
Key Job Duties:
Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions.
Meet key performance metrics.
Project a professional company image through phone and email interactions.
Recognize, document and alert supervisors of trends in correspondence.
Uphold high customer service standards.
Able to independently manage and drive personal workload.
Passion for helping customers.
Desire to make Customer Service a career.
Strong desire to be part of a team achieving personal and company financial goals.
Able to solve problems by thinking analytically and creatively.
Familiar with the latest e-commerce trends.
Regular and reliable attendance is an essential function of this position.
Wayfair is the largest online-only retailer of home furnishings and house wares in the United States. We’re looking for the brightest, sharpest, most creative minds in every field to help. Are you one? If you like transparency, friendliness, a relaxed but results-driven work environment filled with like-minded top-tier talent, Wayfair would like to hear from you. We own and operate Wayfair, AllModern, and Joss & Main. We generated approximately $500 million in revenue in 2011 and currently employ over 800 employees in offices located in Boston, Utah, Kentucky, the U.K, Germany, Ireland and Australia. Wayfair was founded in 2002 and is privately held and profitable. We offer competitive salaries, performance-based bonus opportunity, comprehensive benefits, pre-IPO equity, a long-term and sustainable, next-generation, e-commerce business model as well as surprising and generous perks designed to attract and retain the brightest people who are incredibly excited about what they do. Come join us at http://www.wayfair.com/careers
Wayfair is an Equal Employment Opportunity (EEO) employer.
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
Wayfair - 16 months ago
Wayfair is the largest online-only retailer of home furnishings and house wares in the United States. We’re looking for the brightest...