Sales & Marketing
USA-MO-St. Louis-Renaissance St. Louis Grand Hotel
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Senior Catering Sales Executive (130002AT)
Renaissance St. Louis Grand Hotel, 800
Washington Avenue – St. Louis, MO
Renaissance St. Louis
Sales Executive (Job Number 130002AT)
to join the Renaissance Team.
Senior Catering Sales Executive is responsible for handling more complex social
and local corporate catering opportunities that are above sales office
parameters (i.e., 150 covers). The position may also provide day to day supervision
to catering sales associates that are on-property. The incumbent is responsible
for contracting and closing local catering and social business and ensure that
business is turned over properly and in a timely fashion for quality service
delivery. The position is responsible for achieving catering revenue goals by
actively up-selling each business opportunity to maximize revenue. The
incumbent implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.
diploma or GED; 2 years experience in the sales and marketing, guest services,
front desk, or related professional.
from an accredited university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; no work experience required.
2 years of
catering sales experience
Senior Catering Sales Executive has overall responsibility for achieving and/or
exceeding the hotel catering sales revenue goals. Overall, the position is
accountable for the following:
and Marketing Leadership
sales efforts for the hotel including local corporate and social catering.
collaboratively with off-property sales channels (e.g., Sales Office, Area
Sales, EST) to ensure sales efforts are coordinated, complementary and not
incoming catering opportunities for the hotel. Identify, qualify and solicit
new catering business to achieve personal and hotel revenue goals.
solicit affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.
overall market - competitors' strengths and weaknesses, economic trends, supply
and demand etc. and know how to sell against them.
Close the best
opportunities for the hotel based on market conditions and hotel needs.
negotiating skills and creative selling abilities to close on business and
Work with the
management team to create and implement a catering sales plan addressing
revenue, customers and market.
Design, develop and sell creative catered
revenue by up-selling packages and creative food and beverage.
manage catering sales revenue and operation budgets, and provide forecasting
Develop menus which drive sales.
selling, implementation and follow-through of catering promotions.
effectively with sales, kitchen, vendors, competitors, local community,
catering associations and other hotel departments in order to ensure guest
support Marriott's Customer Service Standards and hotel's Brand Standards.
support the operational aspects of business booked (e.g., generating proposal,
writing contract, customer correspondence).
and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily
Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn
Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning
exemplary customer service to drive customer satisfaction and loyalty by
assisting the customer and ensuring their satisfaction before and during their
customer by understanding their needs and recommending the appropriate features
and services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.
understanding of the hotel's primary target customer and service expectations;
serve the customer by understanding their business, business issues and
concerns, to offer better business solution both prior to, and during the
close working relationship with operations to ensure execution of strategies at
the hotel level.
duties, as assigned, to meet business needs.
the property implements a seamless turnover from sales to operations and back
to sales while consistently delivering high level of service.
effective resolution of guest issues that arise as a result of the sales
process by creating mechanisms to channel issues to property leadership and/or
other appropriate stakeholders.
successful performance by increasing revenues, controlling expenses and
providing a return on investment for the owner and Marriott International.
Marriott International is an equal
opportunity employer committed to employing a diverse workforce and sustaining
an inclusive culture.
Jan 23, 2013, 2:44:42 PM
Marriott International, Inc - 11 months ago
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...