Senior Catering Sales Executive (NE)
Marriott International, Inc 8,451 reviews - St. Louis, MO

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-

130002AT

Job

:

Sales & Marketing

Primary Location

:

USA-MO-St. Louis-Renaissance St. Louis Grand Hotel

Organization

:

Renaissance

Position Type

:

Management

Schedule

:

Full-time

Relocation?

:

Yes

A place in the world with style
like yours. Great benefits, training, opportunities for career growth and
promotion.

Bring your whole self to work. As an ambassador at
the world’s leading lifestyle brand.

Position:
Senior Catering Sales Executive (130002AT)

Location:
Renaissance St. Louis Grand Hotel, 800
Washington Avenue – St. Louis, MO

63101

Job Description:
The

Renaissance St. Louis
Grand Hotel

seeks a

Senior Catering
Sales Executive (Job Number 130002AT)

to join the Renaissance Team.

Responsibilities include:
The
Senior Catering Sales Executive is responsible for handling more complex social
and local corporate catering opportunities that are above sales office
parameters (i.e., 150 covers). The position may also provide day to day supervision
to catering sales associates that are on-property. The incumbent is responsible
for contracting and closing local catering and social business and ensure that
business is turned over properly and in a timely fashion for quality service
delivery. The position is responsible for achieving catering revenue goals by
actively up-selling each business opportunity to maximize revenue. The
incumbent implements the brand's service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.

CANDIDATE
PROFILE

Education
and Experience

Required:
·

High school
diploma or GED; 2 years experience in the sales and marketing, guest services,
front desk, or related professional.

OR

·

2-year degree
from an accredited university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; no work experience required.

Preferred:
·

2 years of
catering sales experience

CORE
WORK ACTIVITIES

The
Senior Catering Sales Executive has overall responsibility for achieving and/or
exceeding the hotel catering sales revenue goals. Overall, the position is

accountable for the following:
Sales
and Marketing Leadership

·

Manage the
sales efforts for the hotel including local corporate and social catering.

·

Work
collaboratively with off-property sales channels (e.g., Sales Office, Area
Sales, EST) to ensure sales efforts are coordinated, complementary and not
duplicative.

·

Respond to
incoming catering opportunities for the hotel. Identify, qualify and solicit
new catering business to achieve personal and hotel revenue goals.

·

Proactively
solicit affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.

·

Understand the
overall market - competitors' strengths and weaknesses, economic trends, supply
and demand etc. and know how to sell against them.

·

Close the best
opportunities for the hotel based on market conditions and hotel needs.

·

Use
negotiating skills and creative selling abilities to close on business and
negotiate contracts.

·

Work with the
management team to create and implement a catering sales plan addressing
revenue, customers and market.

Design, develop and sell creative catered
events.

·

Maximize
revenue by up-selling packages and creative food and beverage.

·

Develop and
manage catering sales revenue and operation budgets, and provide forecasting
reports.

Develop menus which drive sales.

·

Assist with
selling, implementation and follow-through of catering promotions.

·

Interact
effectively with sales, kitchen, vendors, competitors, local community,
catering associations and other hotel departments in order to ensure guest
satisfaction.

·

Execute and
support Marriott's Customer Service Standards and hotel's Brand Standards.

·

Execute and
support the operational aspects of business booked (e.g., generating proposal,
writing contract, customer correspondence).

·

Participate in
and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily
Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn
Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning
Meeting).

·

Execute
exemplary customer service to drive customer satisfaction and loyalty by
assisting the customer and ensuring their satisfaction before and during their
program/event.

·

Serve the
customer by understanding their needs and recommending the appropriate features
and services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to Marriott.

·

Gain
understanding of the hotel's primary target customer and service expectations;
serve the customer by understanding their business, business issues and
concerns, to offer better business solution both prior to, and during the
program/event.

·

Develop a
close working relationship with operations to ensure execution of strategies at
the hotel level.

·

Perform other
duties, as assigned, to meet business needs.

Hotel
Performance

·

Ensure that
the property implements a seamless turnover from sales to operations and back
to sales while consistently delivering high level of service.

·

Monitor the
effective resolution of guest issues that arise as a result of the sales
process by creating mechanisms to channel issues to property leadership and/or
other appropriate stakeholders.

·

Ensure
successful performance by increasing revenues, controlling expenses and
providing a return on investment for the owner and Marriott International.

Marriott International is an equal
opportunity employer committed to employing a diverse workforce and sustaining
an inclusive culture.

Job Posting

:

Jan 23, 2013, 2:44:42 PM

About this company
8,451 reviews
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...