Sales and Service Associate
Hertz - Warwick, RI

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Do you thrive in a fast-paced, ever-changing environment where people are your #1 concern? Can you see yourself working as a team to achieve high-quality results? Do you have an art of persuasion? You're enthusiastic and accommodating. Even under pressure, you're tactful and deliver with charm. You'll get things done the "right way!"

If this sounds like you, then Hertz needs you as a Sales and Service Associate in our Off-Airport Rental operations!

As a Sales and Service Associate for Hertz you will provide world class service to customers at off-airport locations. This includes:
  • Supporting achievement of location sales and margin goals by working closely with staff and Location Manager on assigned tasks and ad hoc duties or projects.
  • Ensuring a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts. Communicate to Location Manager all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
  • Supporting and servicing accounts (body shops, car dealerships, etc.) by picking up and delivering cars and representing Hertz to customers of the accounts.
  • Maximizing margin by up-selling customers to higher-priced services and ancillary products per region revenue-management goals.
  • Protecting company assets through adherence to company policies and procedures.
  • Providing support for the branch's business plan by assisting the location manager with billing issues and processing payments.
  • Cleaning and servicing vehicles to current audit/quality standards to ensure high levels of customer satisfaction. This includes: no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
  • Cleaning and servicing site facilities to ensure professional appearance and positive customer service.
  • Contributing to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Driving change from within to improve customer satisfaction and uses teamwork to tackle problems.

Mandatory Requirements:

Qualified applicants will have the following:
  • A valid driver's license with record in good standing
  • Ability to drive and operate vehicles
  • Fluency in English
  • 2-3 years of customer service experience, preferably in the car rental or tourism industries.
  • 2-3 years of sales experience
  • High school diploma (or equivalent)
Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements:

Equipment Operation:

Yes No

Sitting

Yes No

Computer Terminal

Yes No

Standing

Yes No

Telephone

Yes No

Walking

Yes No

Portable Computer

Yes No

Bending and twistin

Yes No

Calculator

Yes No

Climbing

Yes No

Copy Machine

Yes No

Driving

Yes No

Fax Machine

Yes No

Pushing and pulling

Yes No

Dictaphone

Yes No

Speaking

Yes No

Other – Please specify

Yes No

Hearing

Yes No

Writing

Yes No

Lifting

Yes No

Typing

Yes No

Filing

Yes No

Seeing

Yes No

Reading

Preferred Requirements :

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EOE/AA M/F/D/V

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Hertz - 22 months ago - save job - copy to clipboard
About this company
1,005 reviews
Hertz operates its car rental business through the Hertz, Dollar, Thrifty and Firefly brands from approximately 11,555 corporate and...