IT Analyst
Faneuil, Inc. - Tallahassee, FL

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Faneuil, Inc . is recognized as one of North America's leaders in providing customer contact and back-office processing solutions for a variety of clients. With unparalleled industry expertise, Faneuil fully supports end-to-end solutions that build success through effective customer care management and unique value-added features and applications. Faneuil offers attractive wages and incentives plus comprehensive health and welfare benefits including generous paid time off and tuition reimbursement.

To gain employment, candidates must pass a criminal background investigation.

Position Overview

The Distributed Computer Systems Analyst position involves data processing technical work installing, implementing, maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software, and communications components of distributed systems. The primary duty of the employee(s) in the position(s) allocated to this class is to spend the majority of time performing these functions.

Essential Job Functions
Consults with users and assists the Distributed Computer Systems Analyst in conducting information assessments to define user needs and systems requirements.
•Assists the analyst in the design and configuration of a distributed computer systems environment with appropriate hardware, operating systems software, applications software, and communications components to solve business/office problems for the local area networks.
•Assists the analyst in establishing methods and procedures for use of the distributed computer systems including hardware, software, communications, and user training.
•Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades.
•Determines appropriateness of installing existing operating systems and applications software based on the local area networks' specific work function, volume of work, and systems storage capacity.
•Edits and modifies configuration files for the distributed computer operating systems software, applications software, and for communications with other computers, printers, and other peripheral equipment.
•Serves as a liaison with vendors to provide for special requirements for hardware and communications components such as building modifications, air conditioning, electrical or cabling requirements.
•Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs.
•Conducts on-site system reviews to evaluate user compliance to system standards and procedures.
•Analyzes and resolves hardware, software, and communications problems using diagnostic software and/or technical trouble shooting processes.
•Performs on-going networking audits to maintain system security and integrity.
•Operates equipment in conjunction with the Distributed Computer Systems Analyst to test new programs.
•Conducts on-going support to identify methods/techniques for improving the use of existing hardware, software, and documentation.
•Assesses the effectiveness of hardware, software, and communications performance and coordinates with the analyst for improvements.
•Assists the analyst in the development and coordination of a distributed processing plan (short term and long term) for the local area networks.
•Monitors the software used to ensure that it is meeting the need of the local area networks.
•Maintains operating records relating to system production, performance and deficiencies.
•Maintains an inventory of the networks' distributed processing hardware, software, and training including serial numbers, property numbers, level of software, type of training and to whom provided.
•Performs related work as required.
Experience Required
A bachelor's degree from an accredited college or university and one year of experience in computer systems analysis, computer programming, or in planning or designing distributed computer systems; or
•A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems; or
•Two years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
•Experience as described above can substitute on a year-for-year basis for the required college education.
•Completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.
Proficiencies
•Knowledge of distributed processing operations, procedures, and equipment.
•Knowledge of problem solving techniques.
•Knowledge of computers and software.
•Ability to process information logically and solve problems.
•Ability to develop training programs related to distributed processing.
•Ability to monitor and resolve problems with distributed systems components.
•Ability to identify and define user task needs.
•Ability to communicate effectively.
•Ability to plan, organize and coordinate work assignments.
ADA Compliance

Physical Ability
Ability to communicate orally with management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone and e-mail for communication is essential.

Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.

Sensory Requirements
Some tasks require oral communications ability and visual perception and discrimination.

Environmental Factors
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor and/or calculator.

Faneuil, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Faneuil, Inc. will provide reasonable accommodation(s) to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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