Coordinates the resolution of customer escalations between the Account Team, Support, Development and other extended Symantec teams.
React to critical customer and partner situations and escalations using Critical Situation Management Framework best practices.
Debriefs Customer Critical Situations for closure and continuous improvement.
Evangelizes the ESS story to sales, customers, and partners.
Ensures customer satisfaction by advocating for customer needs.
- Experience representing management on support policy and resolution.
- Expert team coordination and communication skills.
- Strong resource management skills. Efficiently and effectively uses resources to solve problems and generate success.
- Demonstrates a strong history of relationship management at multiple levels within an organization.
- The ideal candidate will demonstrate other skills including accountability, problem solving and project management.
Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...