Sr Critical Situation Mgr
Symantec - Springfield, OR

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Coordinates the resolution of customer escalations between the Account Team, Support, Development and other extended Symantec teams.
  • React to critical customer and partner situations and escalations using Critical Situation Management Framework best practices.
  • Debriefs Customer Critical Situations for closure and continuous improvement.
  • Evangelizes the ESS story to sales, customers, and partners.
  • Ensures customer satisfaction by advocating for customer needs.

  • Qualifications
    • Experience representing management on support policy and resolution.
    • Expert team coordination and communication skills.
    • Strong resource management skills. Efficiently and effectively uses resources to solve problems and generate success.
    • Demonstrates a strong history of relationship management at multiple levels within an organization.
    • The ideal candidate will demonstrate other skills including accountability, problem solving and project management.

    Symantec - 23 months ago - save job
    About this company
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    Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...