Inside Sales Manager - Electrical Distribution
WESCO International - Santa Clara, CA

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The Inside Sales Manager is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customers buying experience.

Detailed Description
  • Obtains orders by answering phone calls, verifying and entering items, shepherding orders to fulfillment, explaining stock-outs and expected delivery dates.
  • Collaborates with outside sales to ensure customer satisfaction.
  • Increases orders by suggesting related items, explaining features, and checking customers buying history.
  • Opens customer accounts by obtaining customer agreement and collecting customer information.
  • Owns, qualifies and develops opportunities passed from marketing, outside sales and national accounts.
  • Keeps up-to-date with new products.
  • Identifies opportunities for continuous improvement of processes.
  • Prepares, generates and follows up on verbal or written quotations to secure orders or determine reason for loss of order.
  • Prepares project quotes for lighting and gear opportunities.
  • Reviews open customer order reports and takes action on open items, specifically items that may be at risk in meeting the customers promised delivery date.
  • Maintains distribution system backorder report, associated customer expediting report/notices, and customer notification, as required.
  • Upload various documents into customer web-linked systems.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of electrical, construction or mechanical products.
  • Ability to prospect and market concepts to existing and potentially new accounts while interpreting complex information.
  • Strong written and verbal communication skills.
  • Ability to influence others and prepare for emerging customer needs.
  • Proficiency in Microsoft Office.

EDUCATION

High School Degree or Equivalent

EXPERIENCE
  • Two years inside sales in electrical distribution.
  • Phone sales or business development with proven track record of achieving revenue goals is preferred

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