Lead Technical Engineer
Dimension Data - Framingham, MA

This job posting is no longer available on Dimension Data. Find similar jobs: Lead Technical Engineer jobs - Dimension Data jobs

Location: Framingham, MA.

Responsible for supporting project customer delivered within region and work with the delivery and practice organizations to ensure customer satisfaction and the successful implementation of projects by utilizing experience with Cisco tool set (CCNA ,CCNP, CCVP, and CCIE Voice).

Provide service execution success responsibility for engineers, work with customers to identify/close business and maintain customer satisfaction from a technical standpoint, and work with Operations Manager in reviewing or scheduling resources to review any tickets or events in the Service Center.

Responsible for coordinating the technical activities of the engineer's supporting projects and service delivery and their work load and status report created by their direct reports.

Tracking, understanding, recording, and taking action to ensure customer satisfaction, performing bi-annual career progression review and planning sessions, and providing ongoing mentoring and professional guidance. Requirements: Bachelor Degree or foreign equivalency in Engineering. Must be Cisco CCNA, CCNP, CCVP, and CCIE Voice certified. Please mail resume to: Rachel Briele, Dimension Data, 4101 Lake Boone Trail, Suite 200, Raleigh, NC 27607.

About this company
127 reviews
Dimension Data sizes up information technology for its clients. South Africa's largest IT services company provides consulting, managed...