Acumen Director of Software Development
Fresenius Medical Care - Durham, NC

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PURPOSE AND SCOPE :

Support FMCNA’s mission, vision, core values and customer service philosophy. Adhere to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.

The Director of Software Development works as a part of a dynamic, multidisciplinary technology team that creates and supports software using varying technologies in the Healthcare space. Main job duties are: lead multiple technology teams giving technical guidance, provide technical and professional leadership; develop and execute on software development project plans; coordinate business requirements with analysts; create project proposals; set technical project scope; estimate software development costs; analyze risks and develop software support plans. The Director of Software Develpment should have a firm grasp on current technologies available (especially MS.NET), thoroughly understand the software development life cycle and understand software development best practices.

CUSTOMER SERVICE :
  • Responsible for driving the FMCNA and Acumen culture through values and customer service standards.

  • Accountable for outstanding customer service to all external and internal customers.

  • Develops and maintains effective relationships through effective and timely communication.

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES :
  • Direct the development of software across multiple technical teams, using various technologies, to meet business requirements.

  • Create and manage software development project plans, including strategic planning, milestones, and roadmaps in conjunction with the project management group.

  • Provide technical guidance to technical teams on all aspects of the software development life cycle.

  • Work collaboratively with business owners/stakeholders.

  • Maintain a successful relationship with other technical/development teams to coordinate the development, delivery, and ongoing support for software solutions.

  • Conduct periodic software code and software practices reviews.

  • Continually evaluate and manage risks associated with the development and support of software products.

  • Develop and maintain effective leadership skills in technical team leads.

  • Perform technical risk assessment analysis.

  • Manage on-going development and support issue tracking and resolution.

  • Perform postmortem to wrap-up projects and take away lessons learned for continual improvement.

  • Other related duties as assigned.

EDUCATION :
  • Bachelor’s degree in MIS, Computer science or related field or equivalent experience.

EXPERIENCE AND REQUIRED SKILLS :
  • Minimum 12 years of experience in Information Technology.

  • Minimum 8 years of software development management experience and/or technical team leadership.

  • Minimum 5 years of hands-on experience in a Software Development Life Cycle or Agile environment.

  • Minimum of 2 years of experience in the Healthcare industry, with a strong preference for work with Electronic Health Record systems.

  • Experience with web application development using Microsoft .Net technologies.

  • Customer-oriented with strong written and verbal communication skills; ability to influence others and work collaboratively in order to produce results across multiple technology teams.

  • Improve processes and procedures, increasing departmental effectiveness.

  • Planning, time management, communication, decision-making, presentation, and organizational skills

  • Excellent problem-solving skills: ability to analyze situations, identify existing or potential problems and recommend solutions.

  • Strong leadership skills, including team-building and mentoring team members.

  • Communication, drive and leadership skills to design and develop integrated IT solutions in collaboration with other team members, vendors and consulting partners – required.

*LI-GJ1

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Fresenius Medical Care North America (FMCNA) operates a network of more than 1,800 dialysis clinics located throughout the US. One of the...