Business Analyst
FIRST - Manchester, NH

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Responsible for business process documentation and analysis, business requirements documents, testing, and training of FIRST systems and associated subsystems. Provide software support of multi-user systems. Identify alternatives for optimizing business processes and computer resources and systems. Provide both scheduled and adhoc statistical analysis of program data.

Responsibilities:

Business Analysis, Testing, and Implementation:
  • System project research, business requirements documentation, Beta and UAT testing, implementation, communication.
  • End User documentation and training of software systems enhancements and processes.
  • Prepare detailed business process flow charts and diagrams outlining systems and business processes. Ability to summarize diagrams and flow charts at high level for senior management.
  • Troubleshoot and resolve software issues for internal and external customers
  • Work with project team to conduct software research on software system enhancements to determine feasibility, cost, time required, and compatibility with current systems.
  • Work as an engaged project team member with project managers, programs, and technical staff, on Business Projects and Implementation Plans.
  • Work with IT team to confirm technical requirement documents align effectively with business requirement initiatives.

Statistical Data
  • Prepare accurate statistical data for program staff utilizing SQL queries.
  • Ability to summarize data effectively for various levels of customers including senior management using dashboards and diagrams.
  • Maintain appropriate confidentiality and security awareness with regard to the information being processed, presented, stored or accessed by the network.

Review and Analyze
  • Analyze and evaluate present or proposed business procedures or problems to define data processing needs
  • Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
  • Document system problems and resolutions for future reference.
  • Ability to effectively summarize and explain the reasoning behind current and future technical issues and solution options regarding current business processes and issues to both internal and external customers.
  • Ability to initiate, support and spearhead enhancement initiatives
Business Planning
  • Collect and analyze Ops Department resource allocation and utilization data.
  • Prepare department Ops Department business planning reports for annual and ongoing business planning needs. Present as needed.
  • Assist other departments with business planning data collection, analysis and document preparation as needed.

Qualifications:
  • Bachelor's Degree and three to five years of business analysis experience required
  • Ability to write business requirements documents, business process flows for software systems and business processes and/or program modifications.
  • Create and run SQL select queries
  • Advanced knowledge of MS Word, MS Excel, MS Project, MS Visio
  • May require evening and weekend work

FIRST - 11 months ago - save job - block
About this company
Accomplished inventor Dean Kamen founded FIRST® (For Inspiration and Recognition of Science and Technology) in 1989 to inspire an...