Housekeeping Coordinator
Starwood Hotels and Resorts Worldwide Inc - Río Grande, PR

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Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

The St. Regis Bahia Beach Resort, Puerto Rico is located on the northeastern corridor of the island of Puerto Rico, at the foot of the El Yunque National Rainforest. The resort is bordered by the 5,000 acre Espíritu Santo River State Preserve, and is a 30 minute drive from the 500 year old jewel - Old San Juan.

Department

St. Regis Houeskeeping Service ensures that unique preferences are known and addressed flawlessly at our St. Regis hotels around the world.

Job Description

To coordinate all aspects of the Housekeeping services department. Ensure all guests are courteously, cordially and efficiently handled with special attention to the Housekeeping operation.

Answer and direct calls of guests and staff. Handle guests’ messages and requests. Responsible for proper execution guest request and follow through for department. Use hotel systems to track guest requests and completion of the same.

Answer all calls using the guest’s name and an established script. Assist guests with voice mail and messages. Follow procedures to make sure every request is completed on time. Page hotel employees.

Perform other duties and handle projects as assigned by Manager.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills.

Knowledge of all communications related equipment including telephone console, ECI computer terminal, emergency panels, paging equipment, printer, and guest administration console.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required, particularly when replacing broken telephones. Length of time of these tasks may vary from day to day and task to task.

Must be able to lift up to 15 lbs. occasionally.

Must be able to exert well-paced ability in limited space.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Ability to work primarily with fingers to pick, pinch and type and carry out substantial movements (motions) of the wrists and hands as well.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
No prior experience required. Some public contact desired.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Housekeeping Coordinator
Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

The St. Regis Bahia Beach Resort, Puerto Rico is located on the northeastern corridor of the island of Puerto Rico, at the foot of the El Yunque National Rainforest. The resort is bordered by the 5,000 acre Espíritu Santo River State Preserve, and is a 30 minute drive from the 500 year old jewel - Old San Juan.

Department

St. Regis Houeskeeping Service ensures that unique preferences are known and addressed flawlessly at our St. Regis hotels around the world.

Job Description

To coordinate all aspects of the Housekeeping services department. Ensure all guests are courteously, cordially and efficiently handled with special attention to the Housekeeping operation.

Answer and direct calls of guests and staff. Handle guests’ messages and requests. Responsible for proper execution guest request and follow through for department. Use hotel systems to track guest requests and completion of the same.

Answer all calls using the guest’s name and an established script. Assist guests with voice mail and messages. Follow procedures to make sure every request is completed on time. Page hotel employees.

Perform other duties and handle projects as assigned by Manager.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Must possess basic computer skills.

Knowledge of all communications related equipment including telephone console, ECI computer terminal, emergency panels, paging equipment, printer, and guest administration console.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required, particularly when replacing broken telephones. Length of time of these tasks may vary from day to day and task to task.

Must be able to lift up to 15 lbs. occasionally.

Must be able to exert well-paced ability in limited space.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Ability to work primarily with fingers to pick, pinch and type and carry out substantial movements (motions) of the wrists and hands as well.

Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
No prior experience required. Some public contact desired.

Licenses or Certificates
Not applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Starwood Hotels - 23 months ago - save job
About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...