Care Coordinator, Emergency Department
St. Vincent's Birmingham - Birmingham, AL

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  • Bachelor's Degree in Nursing
Job Summary :
The ED Care Coordinator will work directly with the clinicians in the Emergency Department (ED) to ensure the delivery of quality, cost-effective health care in the most appropriate setting. He/she will work directly with the ED physician to assure that an order to admit is secured, that the order matches the admission status assigned to the patient by the physician, a nd that both are consistent with Interqual criteria. Entries into the BCBS portal and Midas will be done on all admissions, regardless of status. The ED Care Coordinator will also provide assistance to the care team in post-discharge planning and implementation of the plan.

Education/Experience : RN graduate of accredited school of nursing; BSN or BS in other h ealth related field preferred. Two to five years of experience in care coordination required. Previous ICU experience preferred.

Special Skills or Knowledge :
The care coordinator must demonstrate personal traits/behavior consistent with the core values of St. Vincent's Hospital. He or she must be self-directed/self-motivated, have excellent communication and interpersonal skills; be flexible and able to perform a variety of duties using critical thinking/decision making skills, and have good understanding of systems and change processes. He or she must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an activity; (3) make evaluations and decisions based on measurable or verifiable criteria; (4) work independently; (5) recognize the rights and responsibilities of patient confidentiality; (6) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (7) relate to others in a manner which creates a sense of teamwork and cooperation; (8) communicate effectively with people from every socioeconomic, cultural and educational background; (9) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (10) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (11) demonstrate the quality work ethic of doing the right thing the right way; and (12) maintain a customer focus and strive to satisfy the customer's perceived needs, and (13) maintain the ability to actively apply nursing skills with competency in the area(s) assigned.

Extensive knowledge of interqual criteria must be demonstrated by successful completion of the McKesson inter-relator reliability test exhibiting a score of 85 or >.

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