Cross-Channel Personalization and Customer Mobile Specialist
Nordstrom - Seattle, WA

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Nordstrom is a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value and selection. Nordstrom aspires to deliver a best-in-class shopping experience however our customers choose to shop with us. At our Seattle Headquarters, the Personalization and Customer Mobile team is exploring ways that we can offer an even better, more relevant experience to each customer. We are testing and implementing techniques to improve the overall user experience helping keep Nordstrom a top online fashion destination.

At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with different talents and skills to continuously improve service and our results. When you join our team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The cross-channel personalization and customer mobile specialist works with teams from across our business units and Technology organization to define a vision for customer mobile in stores and across channels at Nordstrom, test specific approaches to improving the customer experience, and implement long-term solutions that enable the most beneficial features.

Responsibilities

Contribute thought leadership on how the Nordstrom customer store and cross-channel experience can be improved leveraging customers’ mobile devices and related technologies

Participate in formulating a vision and roadmap for customer mobile capabilities in and around Nordstrom stores, with special emphasis on cross-channel aspects of the experience

Collaborate with team members, representatives from various business units, and technology partners to identify customer mobile opportunities and define tests to prove out the most promising ideas

Collaborate on conducting tests, as prioritized by the Personalization and Customer Mobile program

Collaborate with analysts and other resources to gather results from the various tests and report results to leadership

Participate in formulating high level business requirements for projects to implement the most promising capabilities, as prioritized by the Personalization and Customer Mobile program

Help drive business requirements and represent the business through the product lifecycle

Provide expertise on how to implement change in Nordstrom stores

Collaborate with other teams to implement customer mobile capabilities in and around Nordstrom stores

Qualifications

Bachelor's Degree or equivalent work experience

Minimum 5 years experience in a retail, with a deep understanding of fashion retail in a store setting

Deep understanding of consumer mobile technology and how customers use mobile devices

Analytical and problem solving abilities. Experience capturing test data and interpreting results is desired

Ability to work in a fast-paced, dynamic environment and with cross organizational teams

Clear and effective written and verbal communication and strong interpersonal skills

Ability to work independently as well as collaboratively

Proficiency in MS Office suite

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to

Fortune™

magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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Nordstrom - 23 months ago - save job
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Nordstrom, Inc.is a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and...