Nordstrom is a fashion specialty retailer founded on a simple idea: offer customers the best possible service, quality, value and selection. Nordstrom aspires to deliver a best-in-class shopping experience however our customers choose to shop with us. At our Seattle Headquarters, the Personalization and Customer Mobile team is exploring ways that we can offer an even better, more relevant experience to each customer. We are testing and implementing techniques to improve the overall user experience helping keep Nordstrom a top online fashion destination.
At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with different talents and skills to continuously improve service and our results. When you join our team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The cross-channel personalization and customer mobile specialist works with teams from across our business units and Technology organization to define a vision for customer mobile in stores and across channels at Nordstrom, test specific approaches to improving the customer experience, and implement long-term solutions that enable the most beneficial features.
Contribute thought leadership on how the Nordstrom customer store and cross-channel experience can be improved leveraging customers’ mobile devices and related technologies
Participate in formulating a vision and roadmap for customer mobile capabilities in and around Nordstrom stores, with special emphasis on cross-channel aspects of the experience
Collaborate with team members, representatives from various business units, and technology partners to identify customer mobile opportunities and define tests to prove out the most promising ideas
Collaborate on conducting tests, as prioritized by the Personalization and Customer Mobile program
Collaborate with analysts and other resources to gather results from the various tests and report results to leadership
Participate in formulating high level business requirements for projects to implement the most promising capabilities, as prioritized by the Personalization and Customer Mobile program
Help drive business requirements and represent the business through the product lifecycle
Provide expertise on how to implement change in Nordstrom stores
Collaborate with other teams to implement customer mobile capabilities in and around Nordstrom stores
Bachelor's Degree or equivalent work experience
Minimum 5 years experience in a retail, with a deep understanding of fashion retail in a store setting
Deep understanding of consumer mobile technology and how customers use mobile devices
Analytical and problem solving abilities. Experience capturing test data and interpreting results is desired
Ability to work in a fast-paced, dynamic environment and with cross organizational teams
Clear and effective written and verbal communication and strong interpersonal skills
Ability to work independently as well as collaboratively
Proficiency in MS Office suite
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to
magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Nordstrom - 19 months ago
Nordstrom, Inc.is a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and...