Analysis & Reporting Associate, Delaware or Chicago
JPMorgan Chase - Newark, DE

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Job Description

Analysis & Reporting Associate

The Wholesale Loan Operations group manages loans for several lines of business within JPMorgan Chase, including Business Banking, Global Wealth Management, Investment Banking, and Commercial Banking with operations in multiple domestic locations and India. The Analysis & Reporting Associate will join a global reporting & analytics team, delivering business-line focused operations analysis and MIS, defining and automating key metrics, and becoming a subject matter expert in operations data and processes. This high-visibility role will interface with operations and market managers to develop a wide range of programs focused on improving efficiency, service, and control. The ideal candidate will possess experience in large-scale business operations, expertise in advanced reporting/analytics tools and techniques, and a strong aptitude for analyzing large, complex data sets to deliver high quality reporting to senior managers.

Primary Responsibilities

§ Provide dedicated analytical & reporting support for operations leaders, focusing on initiatives that will improve operational controls, efficiency, and the client experience

§ Develop a deep understanding of operations systems and processes in order to extract meaningful insights from existing data while identifying and recommending IT enhancements to improve data quality

§ Manage an operations volume capacity and forecasting model to ensure appropriate business readiness in anticipation of expected volume patterns

§ Define, monitor, and report key operational metrics (KPIs); implement and manage balanced scorecards at the employee, team, and department levels

§ Fulfill ad-hoc data extract query and business analysis requests in support of process engineering projects and risk management initiatives

§ Prepare a monthly executive management business review presentation


Required Qualifications

§ 7+ years of total experience, preferably across both operations management and analytical/MIS roles. Proven history of delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources

§ Strong data analysis/quantitative aptitude with ability to quickly learn new metrics, operations processes, and datasets

§ Expert-level ability expected in all MS Office tools (Excel, Pivot Tables, Access, VBA, PowerPoint) as well as in SQL query development

§ Experience developing complex Excel-based models, preferably in support of capacity and forecasting initiatives

§ Exposure to various Business Intelligence toolsets: SQL Server Reporting Services (SSRS), Analysis Services (SSAS), Qlikview, Business Objects, SAS, Crystal, etc

§ Excellent communication ability with strong attention to detail

§ BS/BA in MIS or a quantitative discipline


Research & Analysis

Primary Location

US-DE-Newark-CC - Ops 2 / 00767


Central Technology & Ops



Job Type



Day Job

Employee Status




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