Aveda, America’s premier creator and marketer of plant-based haircare, skincare, make-up, PureFume™ and lifestyle products seeks a Director, Customer Relations to utilize expertise and provide leadership to Customer Relations Salon Services team members. Work effectively with other departments/teams to ensure continuity of programs and processes and to achieve service excellence. Uphold the Aveda mission and Core Beliefs.
Each Aveda employee will practice an individual commitment to sustainability and environmental responsibility in the workplace. We aim to steer society in a more sustainable direction for our benefit and the benefit of generations to come.
Oversee the operation and success of the Salon Services team within Customer Relations.
Facilitate the hiring and training of team members who exemplify exceptional service standards and skills to represent Aveda.
Oversee applicable SAP functions within the team to ensure maximum utilization and compliance.
Ensure proper communications from the Aveda Corporation to all levels of customers as it pertains to product launches, approved language and shipping.
Establish and review measurable fundamentals and accountabilities for team.
Provide a sales focused atmosphere to contribute to achieving the strategic goals of the company in conjunction with an exceptional service mentality and professionalism.
Collaborate in the development of all company statements that address sensitive issues guaranteeing that all customer communications follow the approved format.
Plan and procure resources to remain flexible and adapt to the growing business needs of Aveda and our customer.
Elicit feedback from customers to ensure the service provided adds value.
Ensure service excellence to our customers from the Aveda Corporation.
Create an atmosphere that produces a high level of job performance, encourages creative thinking and provides career growth and opportunities for each team member.
Provide managerial and team building skills that will motivate and empower employees.
Develop and control communication to and from consumers dealing with alleged product experiences.
Benchmark with other companies and/or review studies to stay at the forefront of the service industry.
5 - 8
years experience in service industry and/or business call center .
Service oriented with high degree of o
ral and written communication, recruiting, training and development and people skills.
We are an equal opportunity employer.
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