DEPARTMENT: Child Life SUPERVISOR'S TITLE: Senior Clinical Director or Clinical Manager COLLABORATIVE RELATIONSHIPS: Child Life staff, Nurses, physicians, social workers, CTRs, RTs, chaplains, schools, child life staff, music therapists, holistic health specialists, and families TITLES SUPERVISED: Child Life Students, Volunteers TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0 PURPOSE OF POSITION: To meet the psychosocial needs of patients and families by providing education, preparation, procedural support, and play for the Division of Child Life of a Medical Center dedicated to the care of infants, children, adolescents, and young adults. REQUIRED SKILLS: Professional knowledge and clinical ability sufficient to provide psychosocial services for patients and families. Effective verbal, written and interpersonal communication skills. Capable of relating to diverse age and demographic backgrounds. Possess flexibility, enthusiasm and interest in providing optimum care to patients and families. Demonstrate support of the philosophy of family centered care. Ability to apply adult learning principles. Possess an independent work initiative, organizational ability, sound judgment, and a professional demeanor. Ability to apply adult learning principles. EDUCATION/WORK EXPERIENCE: Bachelor's Degree in Child Development, Child Life, Early Childhood Education, Psychology, Recreational Therapy or equivalent, successful completion of child life internship, and professional certification by the Child Life Certifying Committee required (CCLS); must attain certification within first year of employment.
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
- Compliance - Patient Services Staff
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
- Patient Care - Age Specific and Culturally Diverse
Performs psychosocial assessments of patients and families functioning to identify strengths, concerns, and needs in order to set short and/or long term goals. Facilitates family involvement. Supports patients and families in adjusting to injury, diagnosis, chronic illness or disability. Identifies and advocates for the needs of patients and families within the healthcare system and/or community. Evaluates effectiveness of child life interventions, and alters interventions based on results. Reports suspicions of abuse and neglect as mandated for investigation. Implements appropriate intervention strategies and style for individual patients/families to accomplish goals. Reviews and revises goals as appropriate. Post procedural assessment and/or intervention. Promotes and supports pain management. Documents services and/or interventions provided. Participates in patient care conferences and/or rounds. Follows up on referrals in a timely manner.
Submit requests for supplies according to departmental guidelines. Ensures that work areas are organized, safe and professional in appearance for employees, patients and families. Identifies potential problems, clears barriers, assumes ownership of problems, and solves problems at the lowest possible level demonstrating accountability of self and others. Manages time and priorities effectively. Effectively manages workload and resources to provide a fair, consistent, and acceptable volume of work. Completes special assignments and projects while maintaining regular workflow. Strives to increase personal productivity by identifying and implementing new work procedures. Proactively contributes to a positive work environment.
- Departmental Responsibility
Supports and participates in performance improvement activities. Serves on committees and/or work groups in the division, hospital, and/or community. Participates in peer review. Orient and supervise volunteers. Contribute to education and training of students and other professionals. Proactively shares knowledge with peers. Completes required training and education by designated deadline and achieves and maintains certification. Maintains membership in a professional organization.
- Professional Responsibility
Remains current in child life field through literature. Acquires continuing education to increase professional growth. Integrates new knowledge and skills into work activities. Accepts constructive feedback and uses it to improve performance. Seeks opportunities for involvement in evidence based care/professional inquiry
Engages in multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practice. Deals with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Responsive to day-to-day needs of co-workers and division.
Completes required daily/weekly exchange of information and documentation according to division guidelines to insure quality patient care and staff productivity.
Skills & Competencies
Understands and support family-centered care
Professional knowledge and clinical ability sufficient to provide psychosocial services to pediatric patients and families
Understands basic adult learning and education principles
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
Possess strong organization skills and attention to detail
Displaying contagious enthusiasm for one's work; being excited to work; pursuing work with a sense of urgency and fervor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Effective verbal, written and/or interpersonal communication skills
Bachelor's Degree in Child Development, Child Life, Early Childhood Education, Psychology, Recreational Therapy or equivalent, successful completion of child life internship, and professional certification by the Child Life Certifying Committee required (CCLS); must attain certification within first year of employment.
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