As a representative of H&R Block, you are responsible for providing an outstanding client experience by utilizing interview techniques that will help you determine the client’s needs and then offering the appropriate product or service that meets those needs. You are expected to provide an accurate and complete tax return, using a high degree of ethics and integrity. You will incorporate effective communication skills with both clients and fellow H&R Block associates, promoting teamwork and collaboration throughout the tax office and district.
This job title includes the Certification Level/ Titles referenced in the H&R Block Tax Professional Certification Program.
These skills are typically acquired through the completion of a high school diploma or equivalent. Additional course work in math is preferred.
These skills are typically acquired through the successful completion of the H&R Block Income Tax Course or equivalent and have passed the examination with a grade of 80% or better. Associate must participate in the 24-hour continuing education requirement in order to be considered for rehire.
Must have good verbal and written communication skills and effectively communicate in person.
Previous experience in a customer service environment is helpful.
H&R Block - 12 months ago