Teller Seasonal-Oncall Brattleboro Branch
KeyBank - Burlington, VT

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About Key

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $97 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,439 ATMs; telephone banking centers 1-800-KEY2YOU® (1-800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.

About the Business

About the Job

Initial contact for new and existing clients of the Bank in transacting accounts and uncovering sales opportunities. Accurately accepts and processes all financial transactions. Acts as a resource in identifying client servicing issues so that resolution can occur and the client is retained. Enhances client relationships with Key by providing distinctive quality service. Looks for sales opportunities by uncovering financial needs and ensuring that the client is communicated with for possible product opportunities. Hands-off more complex sales activities and opportunities to the Relationship Manager. Team player that strives for client satisfaction and problem resolution.

Key's application process for this teller position requires that you complete our Virtual Job Tryout (R), which is an interactive experience via the Internet that takes approximately 45 to 60 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT.

Essential Job Functions

  • Actively enhances client relationship with Key by demonstrating the Key Difference Standards.
  • Accepts and accurately process all financial service transactions.
  • Develops and maintain a working knowledge of financial products and services.
  • Maintains responsibility for cash drawer and follow proper balancing procedures.
  • Identifies client needs for products and services and make the appropriate referral to a sales professional.
  • Meets established referral production goals.
  • Engages in proactive contact with clients to ensure client satisfaction and possible identification of additional client needs.
  • Acts as a resource to identify client servicing issues so that resolution can occur and the client retained.
  • Ensures more complex sales activities/opportunities are handed off to the RM.
  • Ensures compliance with security and audit procedures.
  • Participates in LCA meetings.
  • Demonstrate commitment to High Performance Management by modeling KeyCorp Values in every internal and external interaction.
Required Qualifications

Level I:
  • High School Diploma or equivalent business experience.
  • Demonstrate effectiveness in client interactions.
  • Excellent communication and interpersonal skills.
  • Accurate cash handling skills.
  • Demonstrate attention to detail and focus on task at hand.
  • Demonstrate organizational skills while managing multiple tasks.
  • Demonstrate participation as member of a team.
  • Demonstrate ability to listen, follow directions, and identify the needs of others.
  • Limited banking experience is preferred.
Level II:
  • High School Diploma or equivalent business experience.
  • A minimum of 3 years cash handling experience.
  • Ability to take over KeyCenter cash, as requested.
  • Ability to back up Lead CRR.
  • Routinely meets referral goals.
  • Demonstrate effectiveness in client interactions.
  • Excellent communication and interpersonal skills.
  • Demonstrate attention to detail and focus on task at hand.
  • Demonstrate organizational skills while managing multiple tasks.
  • Demonstrate participation as member of a team.
  • Demonstrate ability to listen, follow directions, and identify the needs of others.
Competencies:
  • Communications/Interpersonal Skills - listens to others, speaks effectively, answers questions, builds relationships, interacts effectively with others.
  • Technical/Functional Expertise - demonstrated experience with computer or PC, cash handling and balancing experience, knowledge of policies and procedures.
  • Personal Effectiveness - acts with integrity, adaptable, work commitment, detail orientation, personal organization, takes initiative to identify and resolve issues.
  • Sales and Service skills - client first approach, can-do spirit, identify client needs, product knowledge, ability to handle difficult client interactions.
  • Ability to use: Telephone, Fax, Copier, BranchTeller Workstation, Calculator.
Physical Requirements:
  • Prolonged Standing (5-8 hours per day.)
  • Frequent use of hands to manipulate/grasp objects.
  • Occasional bending and lifting from floor height.
  • Frequent forward reach.
  • Frequent lifting of 1-10 lbs.
  • Occasional lifting of up to 30 lbs.
Careers at Key

KeyCorp is an Equal Opportunity Employer M/F/D/V

KeyBank - 2 years ago - save job - block
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About this company
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Financial services giant KeyCorp unlocks its customers' monetary potential. With a focus on retail operations, flagship subsidiary...