Associate Technician - Printers / Copy Equipment
IKON - Omaha, NE

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IKON currently has opening for an Associate Technician - Printers / Copy Equipment to work in and around Omaha, NE .

The hours are Monday through Friday, 8:00am to 5:00pm. Some on-call work may be required.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

This position requires a valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy.

POSITION PROFILE
This position is designed as an entry level technician position to service and repair a variety of company products. The Associate Technology Service Technician is capable of handling set-up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.

JOB DUTIES AND RESPONSIBILITIES

Achieves expected productivity levels associated with assigned workload and level of experience.

Manages territory, inventory and customer relationships.

Demonstrates good technical and customer relation skills.

Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

Demonstrates technical expertise

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices,

Performs troubleshooting and repairs or replaces equipment components as necessary.

Demonstrates required digital competencies associated with assigned products and level assignment.

Completes technical training on new equipment as assigned.
Manages territory

Effectively executes all required territory management and call handling procedures.

Works closely with sales partners to maximize equipment leads and upgrade opportunities.

Maintains and manages own parts inventory with a high degree of accuracy.

Adheres to territory back-up plans.

Completes all required administrative tasks in an accurate and timely manner.

Complies with all company policies.

Customer Service

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

Exhibits professional appearance and demeanor at all times.

Maintains productive, professional relationship with all company personnel.

Maintains a positive demeanor and is a contributing team member.

Responsible for maintaining a "car stock" inventory.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Requires high school diploma or equivalent.

Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

A+, Net+ or MCTS certifications a plus.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

Requires a valid state driver’s license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.

We are an Equal Opportunity Employer, M/F/D/V

Ricoh - 2 years ago - save job - block
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