Global Trainer
Verio Inc. - Orem, UT

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Develop, maintain, and conduct training for internal and external customers.

Requirements

Job Details

Special Skills
  • Excellent communication and organizational skills.

  • Knowledge of Verio’s products, platforms, and procedures

  • Ability to demonstrate practical knowledge and application of such

  • Ability to work individually and as a team

  • Ability to assess training needs of individuals and the center as a whole

  • Strong interpersonal skills

  • Strong Leadership skills

Duties
  • Maintain Customer Care training documentation both on-line and in hard copy, updating at regular intervals.

  • Develop technical training class for internal and external customers.

  • Develop reusable training materials (video media, training documents, websites, or online training modules)

  • Work with Product Management and Development to provide training and documentation for new and upgraded products/procedures in order to successfully assess impact and on-board for Customer Care

  • Assist with Quality of Service team requirements

  • Maintain project lists and timelines.

  • Represent QA at interdepartmental or customer meetings.

  • Identify and review training opportunities for the Customer Care staff.

  • Conduct first level interview and agent selection for new hire on-boarding process

  • Present information, using a variety of instructional techniques and formats such as remote web instruction, classroom discussion/demonstration, one-on-one mentoring, multi-media presentation, and lectures

  • Travel to deliver on-site training for external customers—domestic and abroad

  • Performs other duties as assigned.