CRITICAL REQUIREMENT: Must successfully complete pre-employment screening including credit, felony and misdemeanor and drug screening.
SUMMARY: Under general supervision, performs field service activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles routine products and/or problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides support to regional customers by installing, troubleshooting, and maintaining x-ray and CT based security systems using built-in diagnostics and external test equipment. May work with customer via phone to identify operations/technical problems. Responds to customer complaints and questions. Sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions. Installs, repairs, and documents maintenance of equipment and other products. Replaces defective units/components as appropriate. Performs site acceptance tests and equipment/system acceptance. Assists with performing systems demonstrations and assists at regional trade shows.
EDUCATION and/or EXPERIENCE:
Graduate of technical school / or military training in electronics engineering technology.
Two (2) to four (4) years experience in field service environment with working knowledge of x-ray and/or CT technologies is required. Must have strong knowledge of electronic and mechanical assemblies as well as wiring diagrams and schematics.
OTHER SKILLS AND ABILITIES:
Excellent customer interface and communication skills, both verbal and written are required. Proficiency in Microsoft Applications: MS-DOS, Win 95, Win NT and MS Office. Willingness to work non-standard hours including weekends and holidays. Must be team player with ability to prioritize and work under pressure in a fast-paced environment. Requires 50% travel. Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required. Must be capable of lifting 75 pounds.
US Security Clearance Required
Yes, 50 % of the Time
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