Sr Service Delivery Manager - Tech Reporting/Analytics Manager
Bank Of America - Charlotte, NC

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Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Associates in the Service Delivery function are responsible for Relationship Management of a client / business area. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing multiple competing priorities in a matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code must manage people.

Serves as Technology Reporting manager for Global Wholesale Banking Technology & Operations (GWB T&O). Responsible for End to End report development pertaining to technology within GWB T&O. This includes metric and report development, testing, implementation and maturation. Supports two large technology organizations within GWB T&O. Responsible for setting data management and reporting strategy and proactively driving innovative business solutions. Develops and executes tactics to achieve strategic objectives. Provides leadership and directs activities of a Technology Reporting team under minimal supervision. Uses technical, enterprise, and business knowledge to effectively manage BAU reporting requests in a matrixed environment. Works with associates to further develop and refine their technical skills. Critical to success competencies inclue: Setting strategic direction, effectively navigating the organization, promoting innovation and leading the adoption and sustainment of change.

Job responsibility:

Serves as Technology Reporting manager for Global Wholesale Banking Technology & Operations (GWB T&O). Responsible for End to End report development pertaining to technology within GWB T&O. This includes metric and report development, testing, implementation and maturation. Supports two large technology organizations within GWB T&O. Responsible for setting data management and reporting strategy and proactively driving innovative business solutions. Develops and executes tactics to achieve strategic objectives. Provides leadership and directs activities of a Technology Reporting team under minimal supervision. Uses technical, enterprise, and business knowledge to effectively manage BAU reporting requests in a multi-matrixed IT environment. Works with associates to further develop and refine their technical skills.

Qualifications

Required skills:

10+ years of experience in the financial industry, including people management responsibility

Strong technical proficiency coupled with keen business acumen

Business Intelligence / Reporting Expertise

Data Analysis Skills

Influence and negotiation skills

Candidate must have the ability to multi-task with a high degree of organization within a dynamic fast paced environment. Excellent written, verbal and communication skills are required. Candidate must be able to work in a team environment as well as independently. Critical to success competencies inclue: Setting strategic direction, effectively navigating the organization, promoting innovation and leading the adoption and sustainment of change.

Desired:

Six Sigma

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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...