Senior Business Analyst, Asset Management Systems
Manulife Financial - Boston, MA

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Manulife Asset Management is the asset management division of Manulife Financial Corporation. Manulife Asset Management's diversified group of companies and affiliates provides comprehensive asset management solutions for institutional investors, investment funds and individuals in key markets around the world. This investment expertise extends across a full range of asset classes including equity, fixed income and alternative investments such as oil & gas, real estate, timber, farmland, as well as asset allocation strategies. Manulife Asset Management has investment offices in the United States, Canada, the United Kingdom, Japan, Hong Kong, and throughout Asia.

The Trading Systems team within Asset Management Systems provides technology development and support services to the company's institutional asset management business, including Performance & Analytics, Order and Execution Management, and Investment Decision Support systems. The internal client base is comprised of Portfolio Managers and Investment Analysts; Equity, Fixed-Income, and Derivative Trading desks; Middle Office teams providing post-trade services; and Compliance.

As Business Analyst, the incumbent is responsible for supporting Front-Office Portfolio Managers, Traders, Compliance and Investment Operations personnel. In addition to developing work flows, procedures, and working as an individual contributor on enhancements with a geographically dispersed team of technology professionals to deliver high quality and timely solutions to North American and European investment teams.

Support requests from the various business and system teams by investigating application problems, enhancements and recommending solutions (~ 70% allocation).

Conduct work flow analysis, including rollouts of new functionality and platform updates, and lead associated training and procedure-development (~ 30% allocation).

Work with other team members (4-6) to respond to issues and support requests and manage communication with vendor and clients (including Front-Office Portfolio Management, Trading, Middle-Office, Compliance and Systems).

Assist with refinement of communication and escalation framework with business and systems teams in Canada, US and UK.

Organize and provide status updates on the portfolio of requests.

Liaise between business and systems areas, including partnering with other parts of systems' organization such as development and technical infrastructure teams, to investigate and/or develop solutions to business/systems issues.

Develop business and functional requirements, training materials and user specifications.

Work with the vendor and other business and system groups to define requirements and test deliverables.

Establish test plans and expected results, conduct and coordinate acceptance testing, identify issues and recommend solutions.

Degree or diploma in Business or Information Systems is required.

4+ years of Systems Business Analysis experience and/or trading desk support experience; including, the capability of gathering and validating requirements in order to resolve issues and problems.

3+ years of experience with basic investment concepts as an Analyst, exposure to buy-side trading environment and/or with order management systems highly desired.

Ability and desire to learn work flows associated with Portfolio Management analytics and decision-making, Trade-execution, Compliance rules and investment operations processes such as Confirmation,

Matching and Settlement and associated System functionality in a fast-paced environment.

Well-developed analytical skills with the ability to define, document and resolve problems using a variety of analytical tools.

Flexible and adaptable with the ability to work independently as well as part of a team.

Ability to multi-task on items of varying degrees of complexity and time sensitivity.

CFA certification is a plus.

About Manulife Financial

Manulife Financial is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. Funds under management by Manulife Financial and its subsidiaries were C$532 billion (US$535 billion) as at December 31, 2012. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK. Manulife Financial can be found on the Internet at

Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only.

Unsolicited agency submissions will not be honored.


Primary Location





Global Inv Mgmt

Job Posting


May 9, 2013, 9:00:30 PM

Expiry Date


Jun 8, 2013, 10:59:00 PM

About this company
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Manulife is a leading Canada-based financial services company with principal operations in Asia, Canada and the United States. Since...