The LOUNGE COCKTAIL SERVER is responsible for providing Hotel/Casino guests with prompt and accurate beverage service and providing unmatched service to all guests in every interaction. All duties are to be performed in accordance with departmental and The Venetian Casino Resort’s policies, practices, and procedures.
. Perform additional duties as directed by management.
- Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in very high paced and stressful environment and works well under pressure.
- Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
- Interacts with pool guests taking drink orders while up-selling and delivering high quality drink orders to the guests in a timely manner.
- Must be familiar with both semi and modified beverage club service
- Maintains assigned areas by keeping them clean and free of debris, and tracks guests while they move about the Casino floor.
- Handles cash and credit transactions accurately and efficiently associated with beverage sales and provide appropriate change to the guest based on beverage sales.
- Knowledge and terminology of beer, wine, and spirits. Must be familiar with domestic and import beers, different types of wine, brand name spirits, and garnishments.
- Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.
Venetian - 20 months ago