Clinic Practice Manager (Ophthalmology)
Vanderbilt University Medical Center - Lebanon, TN

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This position will manage our new clinic being acquired in Lebanon, TN.

Basic Qualifications:
This position requires a Bachelor's degree and a minimum of 36 months of relevant experience.

Preferred Education, Skills and/or Experience:
Master’s degree strongly preferred

Experience managing a physician practice, preferably a multi-location practice

Previous supervision/management experience

Strong financial/budgeting experience

Ability to lead and influence others at all levels within the practice

Key Functions and Expected Performances:
Leading:
Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans and policies.

Creates, vision, sets objectives and manages multiple activities aligned with the organizational mission.

Recognizes and rewards desired performance. Supports retention of staff through the uses techniques consistent with Elevate framework.

Communication:
Develops an environment of trust, fairness, consistency and confidentiality with team members and with other internal and external customers consistent with VUMC Credo.

Listens and seeks clarification through Elevate rounding. Completes rounding log and uses findings to develop solutions to identified issues within scope of accountability.

Shares knowledge with others across multiple disciplines and across departments. Represents needs and interests of direct reports to all levels of the leadership structure. Communicates effectively orally and in writing.

Standards and Accountability:
Leverages the performance development of goal setting, ongoing assessment, coaching and performance evaluation to achieve goals. Accountable for formal evaluation of staff.

Accountable for the delivery of quality patient care. Interprets policies and procedures to staff and patients/families.

Accountable for ensuring that clinical assignments are based on patient care needs and demonstrated staff competencies.

Accountable for a safe, therapeutic, customer-friendly environment and addresses customer service issues. Actively utilizes information from customer regarding satisfaction to improve the care delivery system. Monitors satisfaction outcomes and coaches care team members as required.

Accountable for clinical leadership utilizing evidence based standards.

Measures and contributes to improvement in patient access, cycle times and patient wait times. Coaches staff on access, cycle time and wait time improvement strategies and practices.

Develops and implements area specific quality plan linked to organizational goals. Supports evidence based changes to clinical practice. Utilize data sources to monitor established internal and external benchmarks. Uses appropriate processes and models to monitor and proactively manage risk. Ensures that care is safe, effective, efficient, timely, equitable, patient centered, and evidence based.

Monitors and manages safe and effective patient through put. Address barriers and identifies resources required to maintain patient flow that meet area volume goals. Outpatient/procedural: Measures and contributes to improvement in patient access, cycle times, and patient wait times. Coaches staff on access, cycle time and wait time improvement strategies and practices.

Implements area specific policies and practice guidelines in accordance with VUMC policy and regulatory standards using standardized tools and instruments.

Defines space requirements and monitors the effective utilization of assigned space within the Patient Care Center. Promotes space utilization that supports the vision of the PCC. Proposes changes in space allocation.

Developing People:
Recognizes development needs and identifies/creates development opportunities (e.g., special assignments) within own group/discipline.

Accountable for development of individual and team competence/performance.

Accountable for staff retention. Supports retention of staff through leading activities designed to make VUMC an employer of choice.

Interviews and hires staff to meet clinical and operational needs of current and future programs using selection processes consistent with organizational expectations.

Building Relationships:
Builds, maintains and supports a culture that fosters effective working relationships.

Utilizes and models Credo behaviors to build relationships and mange conflict within scope of responsibility. Identifies service recovery strategies that preserve individual dignity.

Planning and Decision Making:
Prepares annual operating and capital budgets following established guidelines and using benchmarks data. Demonstrates fundamental business expertise. Manages expenses to established budget and staffing plan. Develops and implements action plans for variances to the established budget.

Accountable to achieve financial targets in support of PCC and medical center goals. Develops, implements and reports plan of action to address variances for administrative team. Follows all financial policies and guidelines. Has basic knowledge of charging and billing compliance.

Effectively prioritizes competing demands. Accountable for alignment of priorities in a real time environment.

Accountable for ensuring a Shared Governance framework that identifies and addresses issues, solves problems and evaluates outcomes. Participate on departmental and interdepartmental committees to address system problems/issues and facilitate information exchange.

Collaborates within PCC and across organization to identify and develop innovative strategies that improve service, quality and productivity.

Recognizes, initiates and manages change, utilizing established methods such as Plan, Do, Study, Act (PDSA).

Additional Information:
This is a full-time position (40 hours per week).

Salary is commensurate dependent upon years of education and experience.

Background screens will be performed and education will be verified prior to employment. Please be prepared to provide required information and/or documentation.

Experience may be substituted for education: basic qualification requirement on a 2:1 basis (2 years of experience for each year of education required, but not attained)

Vanderbilt is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated 39-17-1801-1810. In accordance with that law and Vanderbilt policy, smoking is prohibited in all buildings on Vanderbilt property and on the grounds of the campus with the exception of designated outdoor smoking areas.

Vanderbilt is an equal opportunity, affirmative action employer

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Vanderbilt University is a private research university located in Nashville, Tennessee, United States. Founded in 1873, the university is...