Deputy of Counter Intelligence (DCI) - Lee Summit Mo 370
Job Number: 13000000AT
The Deputy of Counter Intelligence (DCI) is responsible for the operations (within Standard Operations Procedures) of the Geek Squad Precinct and Autotech Bay. This role is responsible for teaching, coaching and recognizing that Agent and Autotech's behaviors are appropriate to execute business group strategies and drive exceptional business results. The DCI will ensure that customer's end to end needs are met and that no customer is ever left underserved. The Deputy of Counter Intelligence is a brand ambassador for both the Geek Squad and Best Buy brands.
50% Manage the Geek Squad Precinct and Autotech Bay to ensure that no customer is ever left underserved.
30% Analyze the Agent and Autotech individual and team performance by completing regular coaching, monthly Agent/Autotech Capability Reviews and quarterly PDG (Performance Development Goal)discussions with all Agent and Autotech employees.
20% Teach and coach Agent and Autotech employees how to execute on their business area(s) strategies and improve individual and team performance through the "Integrated Frame Approach"- balancing the Customer, the Employee, and the Shareholder. Ensure Agents and Autotechs obtain the appropriate knowledge and expertise to provide an excellent customer experience as well as employee development by ensuring the completion of internal training program requirements.
- High School Diploma or equivalent
- At least 1 year of supervisory or leadership experience
Job: Retail Management
- Associate degree in PC Repair/Networking
- A+ certification or equivalent
- 2 years of Geek Squad service or related experience
Primary Location: United States-Missouri
Organization: Best Buy US Retail
Job Posting: Jan 18, 2013