Deputy of Counter Intelligence (DCI) - Lee Summit Mo 370 Job
Best Buy - Missouri

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Deputy of Counter Intelligence (DCI) - Lee Summit Mo 370

Job Number: 13000000AT

Description

The Deputy of Counter Intelligence (DCI) is responsible for the operations (within Standard Operations Procedures) of the Geek Squad Precinct and Autotech Bay. This role is responsible for teaching, coaching and recognizing that Agent and Autotech's behaviors are appropriate to execute business group strategies and drive exceptional business results. The DCI will ensure that customer's end to end needs are met and that no customer is ever left underserved. The Deputy of Counter Intelligence is a brand ambassador for both the Geek Squad and Best Buy brands.

Key Responsibilities:
50% Manage the Geek Squad Precinct and Autotech Bay to ensure that no customer is ever left underserved.

30% Analyze the Agent and Autotech individual and team performance by completing regular coaching, monthly Agent/Autotech Capability Reviews and quarterly PDG (Performance Development Goal)discussions with all Agent and Autotech employees.

20% Teach and coach Agent and Autotech employees how to execute on their business area(s) strategies and improve individual and team performance through the "Integrated Frame Approach"- balancing the Customer, the Employee, and the Shareholder. Ensure Agents and Autotechs obtain the appropriate knowledge and expertise to provide an excellent customer experience as well as employee development by ensuring the completion of internal training program requirements.

Basic Requirements:
  • High School Diploma or equivalent
  • At least 1 year of supervisory or leadership experience
Preferred Requirements:
  • Associate degree in PC Repair/Networking
  • A+ certification or equivalent
  • 2 years of Geek Squad service or related experience
Job: Retail Management

Primary Location: United States-Missouri

Organization: Best Buy US Retail

Job Posting: Jan 18, 2013

Best Buy - 17 months ago - save job - block
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Best Buy Co., Inc. (Best Buy) is a specialty retailer of consumer electronics, home office products, entertainment software, appliances and...