Provide excellent service to anticipate the guest’s needs and exceed their expectations.
Monitors and is responsible for the satisfaction of guests in terms of the cleanliness of guest rooms and public areas and the friendliness and service of the Housekeeping staff. Responsible for supervision and control of the Housekeeping Department and related sanitation functions.
Provide the highest quality of service to the guest at all times.
Maintain guest privacy.
Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis and that property is maintained in a like-new condition.
Have a thorough knowledge of the community.
Manage and coordinate the activities of the Housekeeping staff.
Have a thorough knowledge of the room types and the differences between them.
Complete weekly schedule for Housekeeping staff based on service levels and budget guidelines.
Inspect all areas of the hotel (rooms, public space, back of the house, grounds) to ensure sanitation, brand and health standards are met.
Take monthly inventories and purchase supplies within budgeted guidelines. Ensure that associates have a sufficient amount of necessary supplies.
Order and receive supplies to maintain appropriate inventory levels.
Communicate on a timely basis the changes in room status throughout the day.
Coordinate room cleaning (breakout) to ensure sanitation standards are adhered to.
Ensure that all brand and company standards are maintained.
Be able to lift and carry 30 pounds; push and pull 60 pounds.
Promote teamwork and associate morale.
Understand job safety, fire safety, blood borne pathogens, and MSDS.