About NCR Corporation:
NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels. NCR's Shared Services is a leading global IT support service provider. NCR is a service partner with leading technology companies - Cisco, Nortel, Sun, Dell, HP and others…
NCR Field Service Technician (Customer Engineer level 1) associates provide installation, maintenance and repairs on retail and/or financial equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform work on products and services of low to medium complexity for our retail and financial customers’ equipment.
Key Areas of Responsibility
Provide installation, maintenance and repairs on Financial/ATM (first-line maintenance) equipment and other electromechanical equipment at various locations within an assigned territory/region
Provide continuity of customer operations and high levels of customer satisfaction
Provide maintenance and repairs on retail equipment at various locations within an assigned territory/region (as directed)
Provide installation, maintenance and repairs on Financial/ATM equipment and other electromechanical equipment at various locations within an assigned territory/region (as directed).
Provide continuity of customer operations and high levels of customer satisfaction.
Responsible for keeping the customer informed of progress and resolution of their issue, ensuring that the customer is informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution.
Responsible for ownership of customer issues/needs that are voiced or observed.
Acts with passion for service to deliver customer delight and improve overall customer loyalty and experience.
Promotes and maintains good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
Provide accurate reporting on all service calls and activity; as well as other reporting as required.
Properly maintain tools, manuals, assigned equipment and vehicle. Key Competencies and Behaviors:
Relationship Management/People Skills: Shows understanding, courtesy, tact, and concern in developing and maintaining relationships.
Problem Solver: Analyze information and readily recognizes problems requiring attention. Probes and looks past symptoms to determine the underlying causes of problems and issues.
Exercise Professional Judgment: Applies accurate logic and common sense in making decisions and coming to conclusions. Chooses courses of action or makes decisions that are consistent with policies, procedures, and rules.
Produce Results: Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
Disciplined and Focused on Execution: Prioritizes and balances time, actions, resources, and initiatives to ensure results are achieved. Holds self-accountable for complying with policies, procedures, and work requirements.
Adapt and Learn: Readily adapts to changing needs or conditions. Seeks opportunities to acquire new knowledge and skills.
Meet Customer Needs: Quickly addresses customer needs by involving the right people or resources at the right time.
Professional Attitude and Appearance: Conducts oneself in a professional, consistent manner.
Personal Pride of Accomplishment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR accepts resumes only from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or send to any NCR facility. NCR is not responsible for any
NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.
To be considered for this position, you must have ONE of the following:
High school diploma or, GED and at least some knowledge of PC repair experience in a customer field environment.
2 year degree in electronics or computer technology
Previous Military experience
Must be a local candidate.
Must be authorized to work in the
Must have a valid driver's license.
Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.
Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
2 year degree in electronics or computer technology
High school diploma or GED and at least 6 months of hands-on POS/ATM repair experience in a customer field environment
High school diploma or GED and at least 6 months of PC repair experience in a customer field environment.
Feb 27, 2013, 12:00:00 AM
NCR - 2 years ago
Want to find NCR? Follow the money. Born during the waning days of the Wild West as National Cash Register, NCR is a leading maker of ATMs....