Manager of Technical
Operations - Information & Communication Technologies
position may be based in either Glendale, CA or San Leandro,
to the Corporate C.I.O., the Manager of Technical Operations role is
efficient operation of ACCOs Information & Communication
infrastructure, including Local & Wide Area Networks, Client
and all technology based computing & communication equipment.
In addition to managing the Technical Support
Staff, the Manager of Technical Operations will work closely with the
executive staff and decision makers in other departments in order to
recommend, develop, implement, and support cost-effective technology
for all aspects of the organization.
Strategy & Planning
stakeholders to define
business and systems
requirements for new technology implementations.
efficient utilization of
IT resources -
including personnel and equipment - across the
strategies to improve
efficiency of existing systems.
documentation related to
network and systems operations.
maintenance schedules for
network and systems
functional policies and
procedures, including those for network architecture, operational
purchasing, and service provision.
justifications and cost/benefit
analyses for IT spending and initiatives.
approval for equipment and
supplies purchases in
order to meet operational requirements of the business.
development, upgrade, and support of IT systems, including networks,
centers, servers, PCs, operating systems, and associated
existing operations and
for the improvement and growth of the network infrastructure and IT
research and remain current
with the latest
technologies and solutions in support of procurement
management for IT
supervision, scheduling, development, evaluation, and disciplinary
various offices to
establish and maintain
regular in-person (and written) communications with the
executives, department heads, and end users regarding pertinent IT
Assist in the
including help desk and technical support services.
Masters or Bachelors degree in the
field of computer
science or information systems and 10 years related work
Strong technical knowledge of
network and PC operating
Strong technical knowledge of
protocols, and standards.
Extensive application support
Proven experience in IT
development and deployment.
In-depth knowledge of applicable
data privacy practices
Strong understanding of human
principles, practices, and procedures.
Strong understanding of project
Excellent written and oral
Ability to create and deliver
that clearly demonstrate options evaluated and includes a final
along with related ROI strategy.
Ability to analyze complex
technology problems and
recommend logical and cost effective solutions.
Ability to conduct and direct
research into IT issues
and products as required.
Ability to present ideas in
Highly self-motivated and
Keen attention to
Proven analytical, evaluative, and
Ability to effectively prioritize
and execute tasks in
a high-pressure environment.
Exceptional customer service
Extensive experience working in a
On-call availability 7 days a
Dexterity of hands and fingers to
operate a computer
keyboard, mouse, power tools, and to handle other computer
Occasional inspection of cables in
floors and ceilings;
ability to kneel, bend, crawl, reach and climb a ladder
Lifting and transporting of
moderately heavy objects,
such as computers and peripherals.
ACCO Engineered Systems - 3 years ago
ACCO Engineered Systems doesn't break a sweat to keep you cool. The company provides design, construction, and maintenance of...