Field Services Representative (Columbia, SC)
MasterBrand Cabinets - Columbia, SC

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Position Summary:
This is a non-supervisory/individual contributor role that is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks.

Organizational Relationship:
This position will report to the Manager – Operations & Installation (Builder).

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
• Monitor status of building progress at assigned customers to maintain proper field measurements and install lead times.
• Coordinate efforts with sales representative, should field measurements not adhere to plan.
• Prepare house file that includes listings of required cabinets and non-MBCI products and forward for order processing.
• Communicate with site superintendent on field measure results and job completions.
• Conduct minor troubleshooting and punch outs.
• Deliver and install parts, as a follow-up to initial installation.
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites.
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
• Other duties as may be assigned at management’s discretion.


Characteristics & Attributes:
• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external.
• Working proficiency with computers, office equipment, powered woodworking tools, and hand tools.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
• Contractor’s license/previous supervisory experience.
• Cabinet experience/knowledge preferred.
• Demonstrates the 5 Traits of Success: Teamwork, Integrity, Hard Work, Confidence, and Passion.

Education & Experience:
• High school diploma/GED equivalent is minimally required.
• Associate’s-level degree and/or related professional certifications are preferred.
• Previous related employment experience in the home building products/construction industry.

About MasterBrand Cabinets


At MasterBrand Cabinets, we understand the importance of working hard and living well. It’s our people-first company philosophy and the very foundation that allows top talent to feel valued and fulfilled. With annual revenue of more than $1 billion, we reward individual contribution, promote career mobility, and allow you to grow as we do. But, perhaps the best part of working at MasterBrand comes when you realize the people you work with have become the people you rely on, care for, and partner with at every turn. Discover what the heart of a great company can do for your future. Discover the people of MasterBrand.

MasterBrand Cabinets offers competitive compensation and benefits, including paid holidays and vacations, 401k, and medical/dental/vision insurance.

In order to be considered for employment, you must complete an Application for Employment in its entirety. Only applications that are fully completed shall be considered by MBCI.

You will be contacted for an interview if MBCI believes you may be qualified for an open position(s). If you are made an offer of employment, the offer of employment will be contingent upon successfully completing: (1) a background check; and (2) a drug screen. In addition, prior to reporting to active employment, you will need to verify eligibility for employment in the United States.

MasterBrand Cabinets, Inc., is an Equal Opportunity Employer and provides a Drug-Free Workplace. All qualified candidates will receive consideration for employment without regard to their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Great People. Great Brands. Great Future.

About this company
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At Masterbrand Cabinets, Inc. we make more than cabinets; we make dreams come true. Our focus is listening to today's families, then...