Marketo is a leader in cloud software and one of Silicon Valley’s fastest-growing companies. In fact, we were recently rated as #1 on the Silicon Valley Business Journal’s Fastest Growing Private Companies list for 2011! In addition to growing like crazy, we are delighting our customers and hiring some of the best minds in Silicon Valley. Our headquarters is located in San Mateo, California and we are continuing to expand globally. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.
Marketo is looking for an experienced, enterprise level Customer Enablement Manager who can lead our customer enablement efforts into the future. You’ll be tasked with becoming the “trusted advisor” during the customer on-boarding process and thus are expected to have deep knowledge and understanding of the Marketo Lead Management application. You’ll also be comfortable and capable of communicating Marketo’s solution to a primarily non-technical audience of marketers and C-level executives.
Serve as the "Marketo Sherpa" for new customers by guiding them through Marketo's Enablement program with the goal of making customers successful and self-sufficient.
Evaluate customer business requirements and needs
Define mutual customer success agreement
Coordinate product integration
Provide product training
Take a proactive account management approach
Provide on-going best practices advice
Develop project approach and schedule which ensures maximum customer success
Develop a complete understanding of the Marketo Lead Management system and B2B marketing industry best practices
Serve as a marketing automation coach and trusted advisor to valued Marketo customers
Continually look at ways to improve the Enablement program to guide customers to success and self sufficiency
Required Skills/ Experience:
5+ years experience leading business application implementations for mid-market and enterprise level customers
Solid understanding of B2B marketing and sales processes; experience in a demand generation marketing role a big plus
Teamwork skills a must, ability to lead and manage resources
Experience with enterprise software applications such as CRM, SFA, and marketing software a plus
Proven project and time management skills in an environment where you may be managing several implementations simultaneously
Excellent verbal, written and interpersonal communication skills
Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment
Four year university/college degree required
Marketo is the global leader in Revenue Performance Management. Marketo’s powerful yet easy-to-use marketing automation and sales effectiveness solutions transform how marketing and sales teams of all sizes work — and work together — to drive dramatically increased revenue performance and fuel business growth. The company’s proven technology, comprehensive services, and expert guidance are helping corporations around the world to turn marketing from a cost center to a business-building revenue driver.
Marketo is an Equal Opportunity Employer
Marketo - 2 years ago
Marketo is the global leader in Revenue Performance Management. Marketo's powerful yet easy-to-use marketing automation and sales...