Customer Enablement Manager
Marketo - San Mateo, CA

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Marketo is a leader in cloud software and one of Silicon Valley’s fastest-growing companies. In fact, we were recently rated as #1 on the Silicon Valley Business Journal’s Fastest Growing Private Companies list for 2011! In addition to growing like crazy, we are delighting our customers and hiring some of the best minds in Silicon Valley. Our headquarters is located in San Mateo, California and we are continuing to expand globally. We offer competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.

Marketo is looking for an experienced, enterprise level Customer Enablement Manager who can lead our customer enablement efforts into the future. You’ll be tasked with becoming the “trusted advisor” during the customer on-boarding process and thus are expected to have deep knowledge and understanding of the Marketo Lead Management application. You’ll also be comfortable and capable of communicating Marketo’s solution to a primarily non-technical audience of marketers and C-level executives.

Responsibilities:
Serve as the "Marketo Sherpa" for new customers by guiding them through Marketo's Enablement program with the goal of making customers successful and self-sufficient.

Evaluate customer business requirements and needs

Define mutual customer success agreement

Coordinate product integration

Provide product training

Take a proactive account management approach

Provide on-going best practices advice

Develop project approach and schedule which ensures maximum customer success

Develop a complete understanding of the Marketo Lead Management system and B2B marketing industry best practices

Serve as a marketing automation coach and trusted advisor to valued Marketo customers

Continually look at ways to improve the Enablement program to guide customers to success and self sufficiency

Required Skills/ Experience:
5+ years experience leading business application implementations for mid-market and enterprise level customers

Solid understanding of B2B marketing and sales processes; experience in a demand generation marketing role a big plus

Teamwork skills a must, ability to lead and manage resources

Experience with enterprise software applications such as CRM, SFA, and marketing software a plus

Proven project and time management skills in an environment where you may be managing several implementations simultaneously

Excellent verbal, written and interpersonal communication skills

Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment

Four year university/college degree required

About Marketo
Marketo is the global leader in Revenue Performance Management. Marketo’s powerful yet easy-to-use marketing automation and sales effectiveness solutions transform how marketing and sales teams of all sizes work — and work together — to drive dramatically increased revenue performance and fuel business growth. The company’s proven technology, comprehensive services, and expert guidance are helping corporations around the world to turn marketing from a cost center to a business-building revenue driver.

Marketo is an Equal Opportunity Employer

Marketo - 2 years ago - save job
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Marketo is the global leader in Revenue Performance Management. Marketo's powerful yet easy-to-use marketing automation and sales...