Clinic Service Representative
Requisition #: 75576
Business Unit: HF Medical Group
Department: After Hours
Job Family: Administrative Clerical
Job Function: Admin Support (Non-clinical)
Campus/Job Location Dearborn Medical Center
Location (State/City): US-MI-Dearborn
- Under minimal supervision, follows prescribed procedures to schedule patient appointments; responds to telephone inquiries from patients, physicians, employees and other internal and external customers regarding referrals and services offered within HFHS
- Completes necessary paperwork on patient visit and forwards to appropriate clinic
- Maintains documentation of calls received and problems encountered that need administrative follow-up
- Assists CSR II when necessary
-This position requires floating to cover other clincs*
WORKING CONDITIONS: Works in a clinical office setting with some exposure to communicable diseases. Frequent viewing and use of a CRT.
- High School Diploma or equivalent
- Excellent telephone etiquette preferred
- Exceptional customer service skills preferred
Equal Employment Opportunity / Affirmative Action Employer
Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight/height, marital status, familial status, veteran status or any other characteristic protected by law.
Henry Ford Health System - 16 months ago
Built around a hospital founded by Detroit's favorite son, the not-for-profit Henry Ford Health System (HFHS) is a hospital network...