Audio Visual Technician
PSAV - Orlando, FL

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Event Technology Specialist III

Position Overview

Basic set up and operation of large and small-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.

Key Job Responsibilities (Weight %)

Equipment Operation (30%)

Responsible for accurate setup and efficient operation of basic equipment as listed on addendum (Level III).

Customer Service (30%)

Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication.

Technical Ability (15%)

Understands the technical aspects of the job and demonstrates basic operational ability to trouble shoot and problem solve with hardware and software.

Systems Knowledge (15%)

Understands company processes, follows procedures and completes systems entry and paperwork accurately. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete Helios order entry.

Equipment Security/Maintenance (10%)

Assist team with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.

Required Skills
  • High School Diploma Required; Bachelors Degree Preferred
  • Less than 1 year of field-based event technology experience and previous customer service experience.
  • Technical aptitude and basic understanding of how to use audiovisual equipment and computer hardware and software.
  • Excellent customer service skills proven through demonstrated ability to interact well with people and help others.
  • Must be able to accommodate a rotating work schedule to include nights and weekends.
  • Portrays a polished professional image to meet company dress code requirements
  • Must be able to lift and carry 50 pounds on a regular basis
Required Experience see required skills