Provisioning Support Supervisor
Bluegrass Cellular - Elizabethtown, KY

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Summary
Supervise Provisioning Support group, train new CSR’s and audit paperwork processes and CSR responses to customers.

Hours: Tuesday-Saturday 11am-8pm

Responsibilities
  • Supervise the Provisioning Support Group..
  • Monitor response given to customers and direct/indirect distribution arms by CSR’s.
  • Audit paperwork processes conducted by CSR’s.
  • Assist in conducting and auditing training of new CSR’s.
  • Respond effectively to “difficult” or next “escalation of call” customers.
  • Lead a bi-weekly one on one meeting with each of the CSR’s.
  • Participate in the development and administration of ongoing training and skill-pathing for CSR’s.
  • Participate in providing support for Bluegrass Cellular’s Vision of “Treating Customers Like Good Friends”.
  • Maintain open and speedy communication with management.
  • Christmas Support
  • Other duties as assigned by management
Requirements
  • High School diploma or equivalency, college preferred.
  • Good communications skills.
  • Working knowledge of billing software, switch, Excel and voice mail interfaces.

Bluegrass Cellular - 19 months ago - save job - block
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