Meets and greets customers as they enter service drive and other duties in assisting Service Advisors give world class customer service to all guests.
Follows the leadership of the Service Manager.
Greets all customers entering the service area with a friendly, upbeat attitude, answers customer questions and directs customers to the appropriate person or location.
Controls service traffic flow and parking.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked
and put away correctly.
Handles overflow telephone inquiries regarding appointments and work in process.
Maintains high customer satisfaction standards.
Demonstrates courteous behavior towards fellow employees and customers and maintains a professional appearance and manner.
Keeps workspace and service drive clean and free from hazardous conditions.
Informs immediate supervisor of any safety concern or improper conduct observed.
Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
Aids the customer in picking up their vehicle when completed by reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers.
Helps close out day end reports.
Helps redeliver customers to their vehicles when needed.
Keeps service department forms, menus and pricing guides up-to-date.
Must have a strong customer service background.
Must be self-motivated, friendly and organized.
Must be able to communicate well with others and follow directions.
Must be able to operate a manual transmission.
Knowledge of basic automotive principles preferred.
A valid driver’s licenses must be maintained.
Monday-Friday 7a.m. to 4 p.m.
Ballweg Automotive Group - 19 months ago