Statement Operations Associate
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:
serve 21 million households with consumer banking relationships
lent $17 billion to small businesses in 2011
are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
The Statement Operations Associate is responsible for the on-time and accurate delivery of merchant statements to merchants on the North American, FDMS North, and FDMS Mapleleaf platforms.
Daily balancing of processed and funded data, management of statement customization, messaging and inserting requests, archive retrieval, print file reconciliation, monitor platform associated inboxes for statement issues or questions, research and resolution of statement related set up and delivery issues.
High school diploma or GED equivalent
3+ years of relevant experience
Proficient knowledge of computer software systems including Microsoft Outlook, Excel, Word, and Access.
Ability to plan, organize and manage multiple tasks and prioritize.
Attention to detail to ensure data entry accuracy.
Ability to provide quality customer service.
Excellent communication skills, both verbal and written.
Excellent data entry skills.
Merchant processing/payments industry experience.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
US-FL-Tampa-4200 W Cypress Street / 30640
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...