Part Time Customer Service, Call Center Representative - Stuart Weitzman
The Jones Group Inc. - New York, NY

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Position Description:

Manage the customer service needs of online customers. Collaborate with the call center to streamline and enhance the customer service experience while assisting in general administrative functions of the department.

· Follow up on escalations from the call center
· Maintain product, policy, and procedure knowledge
· Arrange and execute customer repairs
· Place and advise on the status of orders
· Provide customer service through phone and email
· Problem solve customer issues
· Assist with management of the order board and fraud screening process
· Prepare and analyze reports from call center
· Recap returns and make recommendations to reduce return rate
· Assist with eCommerce departmental administrative duties
· Ability to work with directly with customers
· Ability to work in team environment
· Excellent organizational skills
· Strong problem solving skills
· Detail oriented with decision making skills
· Ability to manage multiple customer issues
· Flexible schedule- ability to work weekends
· Excellent written and verbal communication skills
· Understanding of the web as a shopping and information medium
Education Required:
· Bachelors degree required
· 1 year of customer service experience