Western Residential, Inc. is seeking a Roving Property Manager to join our team in Orange County, CA.
GENERAL SUMMARY OF DUTIES: Assumes temporary responsibility for achieving the financial and operational goals established for a community property. Ensures the optimum operational and financial performance of the community, including personnel, leasing, collections, resident services, maintenance, revenue enhancing and other capital improvements, contracted services, administration, reporting, and safety and compliance.
SUPERVISION RECEIVED: Reports directly to the District Manager
SUPERVISION EXERCISED: All community staff
Manage the property revenue and expenses and use sound financial measures to ensure that the budget and financial goals are met.
Guide the Marketing Associates in achieving the community’s income and occupancy goals by offering superior customer service and relationship management to ensure high renewal ratios and customer satisfaction.
Identify and implement opportunities for increasing revenue potential, including proposing and justifying capital improvements to enhance the asset’s value, optimize return on investment, and promote long-term financial growth for the community.
Work in conjunction with the District Manager to set and apply rental rates to achieve budgeted revenue goals.
Gather and interpret current market and economic trends that may impact the community, and implement short- and long-range marketing and leasing plans to achieve the community’s occupancy goals.
Use and oversee persistent and aggressive collection actions to minimize credit loss, delinquency, and promote high economic occupancy. Follow established Company and legal requirements related to the eviction process.
Investigate all complaints, disturbances and violations and resolves the issues.
Establish and support the community’s goals by providing and insuring that the staff provides high quality customer service.
Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, curb appeal, risk management/safety requirements, cleanliness, and general appearance, and implements corrective measures as necessary.
Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are maintained in accordance with all legal requirements and Company policies and/or practices.
Determine and make recommendations to the District Manager on how to use resources for improvements and maintenance of the communities.
Assist in formulating the community’s annual operating and capital budgets and implement programs designed to achieve the community’s financial, operating, and resident services goals.
Provide competitive market research, analysis, and recommendations on revenue management to ensure highest level of occupancy and renewals.
Hire and oversee contractors, vendors, and other service providers. Work with other departments to effectively oversee the completion of capital improvements to the community.
Negotiate advertisements and represents the Company and communities at various trade shows and other forums.
Plan, schedule, and coordinate general maintenance, major repairs, remodeling, and/or construction projects for the community property, in conjunction with other departments.
Produce timely and accurate administrative, accounting, and other reports.
Perform other duties as assigned or as necessary.
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve Company issues.
Proven exceptional communication skills both written and verbal. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated ability to communicate effectively with residents, prospective residents, vendors, contractors, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Ability to quickly develop strong internal working relationships.
Demonstrated understanding of overall property management. Must know and follow the Fair Housing laws. Strong personnel management skills. Knowledge of fiscal management and office management techniques.
Ability to develop and prepare business analysis and plans. Ability to exercise initiative, problem solving and decision making skills. Ability to read, analyze, and interpret financial reports and legal documents. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to work in a fast paced environment and handle multiple projects simultaneously to meet critical deadlines. Ability to travel, when applicable.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the property staff and manage their performance in accordance with company policies, values, and business practices. Ability to travel to various communities as assigned.
Demonstrated ability in verbal and written communication skills. Skilled in the use of the internet, spreadsheets, relational databases, and word processing software. Ability to process computer data and to format and generate reports. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
TYPICAL WORKING CONDITIONS: Normal office environment. Occasional evening or weekend work. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Minimum of two years’ supervisory experience, preferably in residential properties, rental operations, or related business operations required.
Minimum of two years’ experience in a strategic planning, financial analysis, business development role, or operational management preferably within the real estate industry.
OneSite experience is a plus.
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