Guest Service Representative is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.
This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.
Interstate is an EEO/AA/M/F/D/V employer.
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction while complying with all procedures, policies and rules.
Handle guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Skills & Abilities: Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests. Ability to operate a computer. Punctuality, professionalism and a hospitable demeanor are essential. Must maintain a neat, clean businesslike appearance and attitude.
Hours Required: 8 hour shift; Scheduled days and times may vary based on need.
The Meriden Hampton Inn hotel is located just off I-91, I-691, Routes 5 & 15. The four-story, 124 Guest Room Hotel has been newly renovated in the spring of 2005. Our many loyal Business Travelers enjoy our FREE Deluxe Continental Breakfast Buffet, served daily and our FREE Wireless High Speed Internet access. Our Weekend Leisure Travelers enjoy the variety we offer on our FREE Breakfast Buffet along with our in-house Fitness/Exercise Room. Hampton Inn is a proud member of the Hilton Family of hotels. There are many area attractions that surround us in the nearby towns of Wallingford, Cheshire, North Haven, Hamden, Middletown, Cromwell and Newington. Wesleyan University, Yale University, Quinnipiac University, Central Connecticut University, Cheshire Academy and Choate Rosemary Hall are all very close by. For entertainment venues there is the Oakdale Theater in Wallingford, The Palace Theater and the Shubert Performing Arts Center in New Haven, not to mention several Movie Theaters very close by as well. The Business Traveler will enjoy our convenient location to many area businesses. Or maybe you are traveling into the greater Meriden, CT area for a Wedding at the many premier wedding destinations.
Division : Concierge Desk
Division : Front Desk
Division : Front Desk - Night Audit
Facility : Hampton Inn Meriden, CT
Category : Hospitality
Interstate Hotels & Resorts - 2 years ago