Patient Accounts Manager
Arkansas Children's Hospital - Little Rock, AR

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Position Summary

Manages 10-20 employees within unit of hospital business office. Duties vary by unit but may include billing/collection of medical charges, posting payments/adjustments/denials/refunds, or support of Medicaid/Medicare Logs.

Manager takes an active, leadership role in:
Strategic Planning/Goal-Setting: Develops strategic plans and goals/outcomes for unit. Develops policies and procedures to achieve the goals.
Human Resources: Determines number of employees and skill-set needed by their employees. Interviews and selects employees to fill positions. Trains and develops employees. Monitors adherence to personnel policies/procedures and employee performance, implements progressive disciplinary actions, and performs evaluations of employees. Assures adequate number of qualified employees are available to successfully achieve the Unit responsibilities.
Monitoring/Problem Solving: Identifies key performance indicators and develops measurement,monitoring and reporting tools. Identifies when deviations occur from the desired outcome and understands the cause. Leads or is an active participant in the effort of resolving the problem.
Systems Knowledge/Development: Primary responsible party for development, implementation, enhancement, and maintenance of the software important to their unit.
Program/Legal/Regulatory Knowledge and Compliance: Supervisor is the expert in statutory/regulatory requirements related to their area. Ensures procedures and systems are compliant with the requirements.
Communication/Relations: Work effectively with their staff, with their fellow managers, with the Director and Vice President, other departments, external vendors, and payers. Managers must initiate and cultivate these relationships in addition to being approachable.

Position Duties


Departmental Quality and Quantity Score


Leadership and Supervision

Develops and implements goals (including ability to do so independently)
Develops staff that understands their job and their goals
Develops backups for key positions
Fills budgeted positions on timely basis when they become vacant
Makes good decisions at the right time
Consistently implements HR policies/procedures relative to their employees
Creates a strong work ethic and positive morale among unit employees


Problem Identification and Avoidance/Resolution

Identifies key performance indicators
Provides timely and understandable measurement of the key performance indicators
Defines outliers, identifies them and identifies root causes
Fixes root problems and monitors to assure problem resolved
Develops plans to avoid problems


Systems Knowledge/Development

Competent in the use of various systems/software appropriate to their work
Has sufficient understanding of work-flow to recognize problems/inefficiencies
Develops strong relationship with key vendor contacts for software supported by outside vendors
Demonstrates ability to work with individuals and groups to resolve systems and work-flow problems


Program/Legal/Regulatory Knowledge and Compliance

Supports recommendations and procedures with written regulatory or contractual basis when appropriate
Resolves conflicting policies/rules when required
Uses knowledge to perform work correctly and within the confines of contracts/laws/regulations

Position Qualifications

Education Requirements

Bachelor's degree from four-year college or university
  • Field of Study: Business Administration, Finance or related field
  • Experience Substitution: Or four years related experience and/or training; or equivalent combination of education and experience.

Experience Requirements

3 years total experience required

  • which includes 3 years of progressive Clerical, Data Entry, Insurance, Medicare or Medicaid, Customer Service or Collections experience

3 years supervisory and medical reimbursement experience


Skill Requirements

Adept at use of Personal Computers


Ability to develop proficiency in using computer software quickly and with minimal training


Demonstrated Leadership, Communication and Problem-Solving skills


Ability to read, write, understand and otherwise communicate rules and technical information


Math/Logic Skills


Medical knowledge or Medical Reimbursement knowledge


Physical Requirements

Physical Activity - Stand


Physical Activity - Walk


Physical Activity - Sit


Physical Activity - Use hands to finger, handle, or feel


Physical Activity - Reach with hands and arms


Physical Activity - Climb or balance


Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend


Physical Activity - Talk or hear


Physical Environment - Inside Office Environment / conditions


Lifting/Pushing/Pulling Weight - Up to 10 pounds


Lifting/Pushing/Pulling Weight - Up to 25 pounds


Noise Level - In general, the noise level for this position is considered to be:


About this company
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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...