Call Center Team Leader
Kwik Trip, Inc. - La Crosse, WI

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Job Number:
6880104

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Description

Why Kwik Trip? Because we are different! Whether you are looking to start a new career path, or just looking to put a little extra cash in your pocket, Kwik Trip has exciting, fast-paced employment opportunities. Kwik Trip, Inc. recently celebrated two of its most profitable years ever, having seen an increase in sales and profits despite the economy and added over 550 co-workers to our team in the past year. Add to this the fact that our owners share 40% of company profits with all Kwik Trip, Inc. co-workers and our generous benefits packages our company sells itself to candidates! Our Mission Statement says it all "To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we personally, would like to be treated, and to make a difference in someone's life."

Kwik Trip, Inc. operates Kwik Trip, Kwik Star, and Tobacco Outlet Plus Stores, and Hearty Platter Restaurants in Wisconsin, Minnesota and Iowa with approximately 10,800 plus co-workers company wide.

We offer a variety of Kwik Card credit cards to our customers for making purchases at our store locations.

Our Credit Department is responsible for administering our Kwik Card accounts, and has an opportunity for a Call Center Team Leader who will ensure 100% customer satisfaction by making sure that all Kwik Card calls are handled promptly and courteously, as well as are resolved in an efficient, successful, and professional manner.

This individual is responsible for providing excellent customer service to both internal and external customers, with being a single point of contact for our credit card customers to report any problems and concerns.

This person will also oversee the day to day operations of the Credit Department Call Center.

Additional responsibilities include but are not limited to: hire, train, and advise co-workers on excellent customer service, collection procedures, and Credit Department and Kwik Trip policies; establish department productivity standards and establish activities/processes to ensure maximum efficiency and satisfaction; monitor customer service through phone logs and email communications; maintain weekly schedules to ensure adequate coverage; make and receive phone calls related to customer issues and provide solutions as well as recommendations for co-workers to assist customers.

Work schedule:
The Credit Department is staffed Monday thru Friday from 7:00 am until 7:00 pm and on Saturdays from 8:00 am until 3:00 pm. The work schedule for this position will be Monday through Friday 9:30 am – 6:00 pm, and one Saturday per month working from 8:00 am – 3:00 pm.

Qualifications

Successful candidates should possess a two-year Associate’s Degree in a related field and have three to five years of relevant work experience.

One to three years of experience in a Call Center Lead position and proficiency in banking or collections is preferred.

This individual must display knowledge of Fair Debt Collection Practices and Collection regulations; knowledge of bankruptcy types and laws that govern bankruptcy filing and processing; knowledge of general accounting principles, as well as Collection Software and programming experience; demonstrate proficiency with Microsoft Office products, AS400, and FTP sites; demonstrate excellent verbal and written communication skills; ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans; ability to maintain confidential information; ability to be a team player and work effectively with minimal supervision; ability to prioritize and multi-task in order to meet deadlines.

Shift

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Variable

Schedule

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Full-time

Kwik Trip, Inc. - 15 months ago - save job - block
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About this company
120 reviews
At Kwik Trip we truly take the “Golden Rule” and super charge it. . . We make a difference! The positive difference we make...