Sales Associate
TheRoomPlace.com - Aurora, IL

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Overview of Sales Associate Position :
As a RoomPlace Sales Associate, you will represent the organization in a professional manner at all times and provide an exceptional shopping experience to its customers. Providing an exceptional shopping experience requires a warm friendly demeanor, excellent follow-up & organizational skills, t rustworthiness, ability to lead by example, effective communication skills, punctuality/dependability/accountability, and a high level of integrity. Asking qualifying questions to determine your customer’s wants and needs will assist them in deciding on their purchases. You will be required to maintain an acceptable level of performance in each of the company’s key performance indicators (KPI). The ultimate goal of a RoomPlace Sales Associate will be to create customer loyalty which will translate into return business, and positive word of mouth advertising throughout the community.
Detailed Description

Sales Associate Responsibilities :
Professionalism:
You will maintain high personal standards for floor conduct (adherence to rules/policies), sales conduct (positive interaction with peers), and dress code (pressed shirts, name badges, grooming, etc.).
You will welcome (greet) customers into the showroom, qualify them, establish rapport, answer customer’s questions, and inform them of sales events & special offerings.

Customer/Sales Focus:
You will follow the company’s 12 step selling model at all times, mention Bedding & Product Care during every sale, and add-on accessories and/or additional items to build the Average Ticket.
You will comfort test and demonstrate products to provide customers with a better understanding of the product’s features & benefits.
You will lead by example: setting personal goals, providing world-class customer service, maintaining acceptable (KPI) sales performance, using the company’s feature & benefit signage to sharpen your product knowledge skills, and keep a positive attitude on the floor at all times.
You will actively engage customers in conversation to obtain a better understanding & description of what specific style of merchandise she is looking for in order to lead the selling process.
You will quote prices, delivery dates, payment terms, and educate customers on all of the benefits & services the RoomPlace provides.
You will provide accurate information to customers at point of sale and follow-up to ensure her expectations are met and reduce returns & exchanges.
You will actively participate in seeking out potential customers throughout your interaction with the public, social media, etc.
You will utilize the T.O. method to ensure all attempts are made to properly close every selling opportunity with customers.
You are responsible to ensure all sales transactions are accurate and adhere to the company’s policies & procedures.
You will meet or exceed all established company KPI goals (as will be explained by your GM).
You will offer TRP Charge, and turn customers who are declined for credit to alternate financing for approval.

Required Communication:
You will utilize the In-Touch Method to follow up with customers after delivery.
You must have the ability to communicate effectively, qualify, and understand the customer’s wants & needs.
You will follow company defined processes to effectively assist with customer issues & concerns after the sale.
You will send a Thank You Letter to each customer who purchases from you and fill out a Room of Dreams form (ROD) for those who do not.
You will obtain email addresses when writing transactions to collect data for our company’s online advertising efforts.

Additional Responsibilities:
You will keep your assigned Area of Responsibility within the store clean, neat, organized, and maintained at all times. Maintenance includes (but is not limited to) dusting, cleaning, straightening, fluffing, reporting lighting issues, reporting damages, etc.
You will attend sales meetings, seminars and training sessions as scheduled and in a punctual and consistent manner.
You will assist other stores with special sales events, Tent Sales, Auctions, New store openings and other activities as dictated by the needs of the business.
You will follow the RoomPlace Human Resources and store policies/procedures/guidelines at all times.
You are expected to work holidays, weekends and designated sales events.
You will be required to perform additional duties as required or requested by your GM.
Job Requirements

Sales Associate Qualifications:
Minimum of 18 years of age.
High School Diploma or GED is required or applicable equivalency.
Basic arithmetic skills, self-motivated, self-starter, personable, extroverted personality and persuasive.
Ability to read, write and have a good understanding of the English language is required.
Ability to operate a PC, and utilize Microsoft Outlook effectively.
Must be able to work well in a team environment.
Must have flexibility in work schedule and location assignment.
Reliability and high personal integrity.
Bilingual spoken fluency in languages of local store market highly preferred
Additional Details
We offer Competitive salaries PLUS…

Full-Time Benefits includes:
Medical, Dental, Vision, Life Insurance, Prescription Coverage, Short-term and Long-term Disability, Flexible Spending Account, Paid On-the-Job Training, 401K Retirement Saving, Employee Assistance Program, Merchandise Discount with FREE Delivery, Plus more exceptional Benefits!
How To Apply
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The RoomPlace is an equal opportunity employer
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