Casino General Manager
Hopland Shokawah Casino - Hopland, CA

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POSITION SUMMARY : Oversees the gaming enterprises for the Hopland Band of Pomo Indians and operates the Casino to maximize profitability, customersatisfaction, and employee productivity. Collaborates with Tribal Council in developing and managing the annual business plan and long range strategic planning. Ensures compliance with Casino policies and procedures and with the laws, policies, and ordinances of the Hopland Band of Pomo Indians (HBPI) and Hopland Gaming Commission (HGC).


Assures that the Casino, its missions, programs, products and services are consistently presented in a positive, professional business manner.

Ensures that all gaming operations are performed in accordance with the approvedbusiness plan, system of internal controls, Tribal Gaming Regulations, Tribal and State Compact and Gaming Ordinances.

Effectively manages staff to achieve desired goals according to established policies and procedures in accordance with current laws and regulations.

Ensures that a commendablelevel of customer service and satisfaction throughout the property is achieved and maintained.

Oversees the creation of the annual budget for review and approval by the Tribal Counciland prudently manages the gaming enterprise's resources within those budget guidelines according to current laws and regulations.

Facilitates the flow of information throughout the property by organizing and presiding over regularly scheduled meetings.

Ensures yearly review and updates of Casino Personnel Policies & Procedures.

Promotes the employment, professional development and advancement of qualified Tribal Members.

Develops effective Casino procedures and controls through audits and reviews and per regulations.

Provides oversight for all phases of gaming property construction, development, maintenance and improvement of the gaming facilities.

Responsible for formulating and implementing corrective action for violations of policies and procedures.

Decides final outcome of all recommendations and suggestions to hire, transfer, suspend, lay off, recall, evaluate, promote, discharge, assign, reward, or discipline any employee of the Casino.

Coordinates the preparation of a wide variety of reports or presentations to the Tribal Council and/or the Tribal Membership.