General Manager
Durham School Services - Woodland Park, CO

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Durham School Services have an excellent opportunity for an experienced manager to fill the position of General Manager for our Woodland Park, CO Customer Service Center. This position reports directly to the Region Manager.

The successful candidate will provide leadership to achieve and maintain success in the areas of customer/employee relations, safety and financial performance. In addition, this candidate must possess a strong commitment to providing excellent customer service and a safety culture.

Responsibilities Include:
Providing effective leadership to the Customer Service Centre Team (Drivers, Dispatchers, Office Personnel, and Supervisors)

Maintaining a strong safety culture and monitoring safety processes/training

Leading the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction

Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations

Establishing and achieving performance goals that are in alignment with Company objectives

Ensuring the delivery of high quality customer service and maintaining/enhancing customer relationships

Meeting regularly with school district administrators to review and enhance service quality and performance

Delivering excellent financial performance

Resolving a variety of issues and making recommendations

Ensuring continuous improvement in the areas of safety, operations, finance, etc.

Identifying growth opportunities in the local area

Position Requirements Include:
College education or equivalent experience

5 or more years of operations management experience

Experience working in the student transportation or ground transportation industry preferred

Knowledge of information technology, state of the art routing software and GPS tracking and monitoring software to effectively manage handling of routing events

Knowledge of risk assessment and management to resolve issues and make recommendations

Knowledge of local geography to relate with credibility to stakeholders in handling events

Significant experience in the routing field to handle/coordinate events and develop recommendations to facilitate standardization of responses to recurring events

Strong verbal and written communication skills to communicate clearly regarding events and their resolution and to develop recommendations and prepare reports

Strong commitment to providing excellent customer service and employee relations

Strong results-oriented leadership skills with proven success in management

Excellent communication skills, both verbal and written

Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software

Knowledge of contract administration principles and practices

Budgetary/fiscal control experience

Policy administration experience

Well-developed time management skills

Benefits : Durham School Services offers a full package of benefits and paid time off.

To Apply: Please submit your resume and cover letter via our online application process below or visit our website at , select the “Join Our Team” tab.

About Us : National Express Corporation (NEC), a nation-wide leader in student transportation, is made up of Stock Transportation in Canada and Durham School Services in the United States. Both Stock and Durham share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations and the highest level of safety.

Key Words : Student Transportation Manager, Manager of Student Transportation, Transportation Manager, Transit Manager, Location Manager, Contract Manager, Assistant Transportation Director, Student Transportation Director, Transportation Director, Bus, School Bus, Buses, Coaches, Student, Pupil, Passenger, Charter, Transportation, Transit, Para transit, Special Needs Transportation, Logistics, Operations, Transport, Route, CMF 88, 88M, 88N, 88Z

Durham School Services is an Equal Opportunity Employer

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Wanna go for a ride? National Express has a seat. Specializing in passenger transportation, the company serves riders in North America,...