Develop, maintain and present programs related to the Outage Management System (OMS) and related functionality for the Mobile System for all levels of Operations work groups. Overall responsibility includes development and administration of OMS and Mobile training to all employees utilizing this technology in the Company. This position provides field or operations specific training curriculum and related instruction in classroom and one-on-one settings in an office or field environment. Responsible to maintain and update training documentation and modify as needed as processes or system enhancements occur. Maintains accurate training records as employees complete training activities. This position will coordinate use of the training room at the Wichita System Control Center for all training activities and ensure equipment is functional and utilizing latest versions of related software. This position must apply effective time and priority management skills to assure completion of all initial and supplemental training activities throughout the Company and support other duties as required for the department. This position serves as technical expert for outage and mobile systems and may be called on to support Distribution System Operations in a crisis situation.
Education and Experience Requirements:
The preferred candidate will possess a bachelor’s degree in business, operations, communications or a related technical field and will have experience in working with complex systems in a dynamic business operations environment. It is also preferred to have experience in distribution system operations and experience working with end users to support system process enhancements and educate end users regarding system usage best practices and end user support troubleshooting. The preferred candidate will possess excellent communication skills, leadership skills and mentoring skills to support business processes and enhance user knowledge and experience with current and future business system usage. This position serves as technical expert for outage and mobile systems in the Company. The appropriate combination of education and experience will be considered for this role.
Skills, Knowledge, and Abilities Required:
Candidate will have knowledge and experience in electric utility operations, outages & response and mobile systems. Preferred candidate will have working knowledge and experience in distribution system operations, the Company’s Distribution System Database (DSDB), Trouble Order System (TO), Geographic Information System (GIS), and Customer Service System (CSS). Candidate must have excellent understanding and knowledge of trouble, WMIS and Service orders that can be created and/or sent to the mobile. Must be able to identify, recommend and tactically convey to others optimal work practices for use of outage systems technology and business processes. Candidate must be perceptive, decisive and assertive with training and support activities to promote standard work practices. Strong ability to identify and resolve software related issues and/or support internal customers utilizing this technology. Excellent administrative and technical abilities required to deal with large volumes of data and multiple priorities and projects. Candidate must possess comprehensive skills in personal computer applications and knowledge of PD work system applications is preferred. Working knowledge of Windows, word processing, databases and spreadsheets. Must possess excellent oral and written communication skills and the ability to present information to other work groups in a concise manner. Must be able to work effectively with others in a team environment and build relationships with all customers and work groups. Must demonstrate exceptional skills in leadership, interpersonal relations, self-motivation, organization, dependability and team building.
Licenses, Certifications, Bonding, and/or Testing Required:
Valid driver’s license required.
Normal office working conditions and requires travel on a regular basis. Must have a satisfactory work record including excellent attendance.
Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Westar Energy wished upon a star, and the answer was -- "focus on power utility resources." Westar Energy has a generating...