LiveOps is seeking a dynamic individual to support the administrative needs of members our Executive Staff. You will be exposed to every facet of our changing, high-growth business as you partner with our most senior executives to help them manage their communications, business relationships, engagements and appearances. You’ll act as "confidant" and administrative partner on a variety of appointments and business projects. You’ll exhibit the Company’s core values as you interface with all levels of internal and external customers. We’re seeking an energetic, polished, highly intelligent "difference maker" for this role who is personally engaging, professionally poised, and confident in a multitude of business settings. The ideal candidate will not only possess superior administrative and project management skills, but will also be an excellent judge of character, a capable negotiator, and a skilled diplomat, enabling them to act accordingly in a variety of high-stakes, high-level interactions.
Responsibilities
Coordinate meetings, events and projects
Provide coverage for the main receptionist, greeting visitors, customers and staff ,answer and route incoming calls, check general voice mail box and route calls to the appropriate personnel; direct agent calls to the proper channels
Prepare presentations using PowerPoint and coordinate conference meetings
Manage office supplies effectively
Coordinate customer visits and assist with travel logistics
Coordinate communication, both internally and externally
Correspondence: Responsible for a multitude of high-level communications; both internally and externally
Reports: Prepare and generate various business tracking reports; manage expense reports
Scheduling: Coordinate complex scheduling and travel arrangements; arrange on-site and off-site meetings and events; prioritize appointments; manage requests for executives’ time; manage and screen incoming calls and visitors
Organizing and Record Keeping: Responsible for maintaining files and records
Miscellaneous: Responsible for a variety of miscellaneous administrative and support duties
Qualifications
3+ years of general business experience in a corporate environment that entails complex, high-level interactions and communications
Exceptional communication and interpersonal skills
Maintain a professional, clean appearance of the front desk and lobby
Expert computer skills utilizing the entire suite of Microsoft Office products – Word, Excel and PowerPoint
Experience in and/or a strong understanding of the essential customer service skill set required in an executive support role
A strong understanding of the importance of discretion, confidentiality and diplomacy proven ability to exercise sound judgment in determining an appropriate course of action
Ability to multitask, prioritize and work under pressure in a rapidly changing environment Proven ability to solve problems independently and work with minimal supervision
Superb ability to organize and prioritize records, information and interactions; acute awareness of and attention to details Flexibility a MUST! Must be willing and able to be available during non-business hours as demanded by the business
Hands-on and ability to thrive in a fast-paced start up environment - Excellent verbal and written communication skills
Requires excellent interpersonal skills and phone etiquette
Proven competency using MS Outlook, Word, Excel and PowerPoint
Customer service mentality and the ability to multi-task are extremely important
Able to complete detailed administrative projects accurately with frequent interruptions, prioritize assignments, coordinate several activities simultaneously
Strong attention to detail
Outstanding planning and organizational skills
Self-starter with a positive attitude
Enthusiasm and energy
Professional office dress code
Ability to provide support to Procurement as needed
Ability to take on extra tasks if needed i.e. support Shipping/Receiving and other overflow for Finance tasks
BA or BS Degree preferred. Evidence of professional development courses/certifications to enhance administrative and project management skills expected
About LiveOps
LiveOps is a industry leader focused on providing the full platform cloud software and applications in the cloud (software) With the ability to maximizes every sales, support and social customer interaction to ultimately drive brand loyalty. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Reddwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
LiveOps - 8 months ago
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